Roborock Customer Service Center - Technical Support
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18. Q: Why won't the machine return to the dock charger when I press the Recharge key while
the machine is working?
A: 1. The machine will return to the dock charger when you press the Recharge key if the
machine starts working from the dock charger. (Recharge may fail due to positioning deviation
if the machine is moved mid-cycle.)
1. If the machine was neither started from the dock charger nor passed it during cleaning,
pressing the Recharge key will return it to its starting point.
2. During a cleaning task, a map may become deformed due to the machine continuously
trying to exit areas in which it may get stuck. This may result in the machine being unable
to recharge.
19. Q: What are invisible walls and no-go zones? (Updated on September 29, 2018)
A: Use the app's invisible walls and no-go zones to set areas or rooms that you do not want to
clean. They can only be used after the map saving mode is turned on and the map is saved.
20. Q: How do I set up no-go zones and invisible walls? (Updated on September 29, 2018)
A: Go to machine settings and turn on map saving mode. Place the machine on the dock
changer and wait for the cleaner to complete a full cleaning cycle and automatically return to
the dock changer. Once completed, select Map Management and set the no-go zones and
invisible walls. (Note: The min. area for a no-go zone is 0.4m*0.4m and the max. area is
10m*10m, while the min. length for an invisible wall is 0.4m and the max. length is 10m.)
21. Q: What is the maximum number of invisible walls and no-go zones allowed? (Updated on
September 29, 2018)
A: You can add up to 10 invisible walls and no-go zones respectively when the cleaner is online.
You can assign both invisible walls and no-go zones in the same area.
22. Q: What should I do if the cleaner still clean the areas where invisible walls or no-go zones
have been set up? (Updated on September 29, 2018)
A: 1. Confirm whether the machine has reported an error. When positioning fails, all maps, no-
go zones and invisible walls will be directly cleared, which would result in the cleaner cleaning