Roborock Customer Service Center - Technical Support
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not be affected as long as normal charging is possible.
31. Q: Why does the machine require two or three attempts at connecting with the dock charger
for it to start charging?
A: Please check whether the charging contact area on the bottom of the machine is dirty as this
may result in charging failure. Please remove any dirt.
32. Q: Users complain about cracks on their dust bins (updated on November 27, 2017)
A: Hello, the crack you're referring to here is the parting line. The mold our factory used for
infusion are made by joining several parts together, and two materials infuse in the mold. The
dust bin is manufactured using such molds. As dust bins are transparent, the parting line is
rather visible. This is not a quality issue and the dust bin can be used normally.
33. Q: Users complain about cracks on their water tanks (updated on March 12, 2019).
A: Hello. When manufacturing the water tank, glue is injected from two glue inlets and connect
at this welding line. Therefore, each water tank has this welding line. This is not a quality issue
and the water tank can be used normally.
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