Roborock Customer Service Center - Technical Support
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the other hand, these situations will be greatly improved when using a 2.4G network. Although
2.4G may result in a slower network speed, it is only slow compared to a 5G network. Therefore,
the devices connected to the Mi Home app are generally on a 2.4G network.
Currently, almost all routers support 2.4G. Only a number of routers support 5G (although
it is becoming increasingly more common). 2.4G network is the most universal. The robotic
vacuum cleaner requires to move from one room to another. 5G signals are not able to
penetrate solid objects as well as 2.4G, therefore 2.4G is the most best solution.
[Boilerplate answer on how the robotic vacuum cleaner only supports 2.4G connection]
Hello, currently our robotic vacuum cleaner only supports 2.4G. 5G Wi-Fi is not supported. The
reason being that 5G Wi-Fi has only recently become popular. It does have a faster network
transmission speed per unit time compared to 2.4G. However, 5G Wi-Fi signals are easily
blocked and attenuated by objects, making it unsuitable for household use. 2.4G network Wi-
Fi is a traditional Wi-Fi signal. Its advantages include: strong penetration ability and highly
adaptable to its surroundings. All things considered, the 2.4G Wi-Fi network has been selected
for this product. We apologize for any inconvenience. Thank you for your support. 18. Q: What
should I do if the robotic vacuum cleaner accidentally sucks water into its system?
A: Please remove the dust bin and main brush of the machine, use a dry cloth to wipe any water
off, and then dry the machine in a well ventilated place. Remove the filter on the dust bin and
rinse the dust bin and filter with tap water. Wait for them to dry before reinstalling them. It should
be noted that the filter should be completely dried before reuse; otherwise, it may become
frequently blocked.
19. Q: Can the machine automatically empty the waste?
A: No. Please regularly empty the dust bin yourself.
20. Q: Will my private information be disclosed?
A: No. All data is stored in your machine. User map or other data will not be uploaded to the
server. If you have checked the Customer Experience Improvement Program, some error logs
will be uploaded to the server to help us further improve our products.
21. Q: Is there a potential risk of electric shock when touching the dock charger?
A: No. Firstly, the dock charger outputs no current except when the machine is connected.
Secondly, a dock charger without a connected machine has an output voltage of DC 4.2 V, far
less than the safe voltage threshold of 36 V. Finally, please rest assured that the dock charger
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