Roborock Customer Service Center - Technical Support
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8. Q: Is it suitable for overseas markets? (Updated on March 9, 2019) ................ 20
9. Q: Is scheduled cleaning supported? How do you set it? (Updated on January
31, 2018) ............................................................................................................. 20
10. Q: Is it suitable for carpets? ........................................................................... 20
11. Q: What should I do when it frequently gets stuck out on a balcony? ............. 20
12. Q: What should I do when it frequently gets stuck in the same place and
reports an error? .................................................................................................. 20
13. Q: What should I do when it always pushes a waste bin or a slipper? ............ 21
14. Q: Can I move the machine when it is working? ............................................. 21
15. Q: Can it work normally in total darkness? ..................................................... 21
16. Q: Is 5GHz Wi-Fi or 802.1x verification mode supported? .............................. 21
17. Q: Why does the robotic vacuum cleaner only support 2.4G networks?
(Updated on August 13, 2018) ............................................................................. 21
19. Q: Can the machine automatically empty the waste? ..................................... 22
20. Q: Will my private information be disclosed? .................................................. 22
21. Q: Is there a potential risk of electric shock when touching the dock charger? 22
22. Q: What's the red flashing light when looking at the laser distance sensor
(LDS) with the naked eye, and is it harmful to my eyes? ...................................... 23
23. Q: Why does the robotic vacuum cleaner not clean some areas (for example, a
2 mm balcony with black floor is neglected)? ....................................................... 23
24. Q: What is the ambient noise level of the robotic vacuum cleaner (in decibels)?
(Updated on March 27, 2019) .............................................................................. 23
25. Q: How long does it take for the robotic vacuum cleaner to charge? .............. 23
26. Q: Will tire tracks be left on the floor? (Updated on March 22, 2019) ............. 23
27. Q: What should I do when the machine make an abnormal noise? (Updated on
January 31, 2018) ................................................................................................ 24
28. Q: What should I do when there is no water/too little water/the mop is too dry?
(Updated on March 12, 2019) .............................................................................. 25
29. Q: What should I do when there is high water flow/too much water/the cloth is
too wet? ............................................................................................................... 25
30. Q: Is it normal that the machine slightly tilts after recharging? ........................ 25