Roborock Customer Service Center - Technical Support
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31. Q: Why does the machine require two or three attempts at connecting with the
dock charger for it to start charging? .................................................................... 26
32. Q: Users complain about cracks on their dust bins (updated on November 27,
2017) ................................................................................................................... 26
33. Q: Users complain about cracks on their water tanks (updated on March 12,
2019). .................................................................................................................. 26
34. Q: Users complain about cracks on their wall sensor (updated on November
13, 2018). ............................................................................................................ 27
35. Q: Users complain about blocked filters (updated on November 29, 2017). ... 27
Hardware and structure-related ............................................................................... 28
1. Q: What's the detection range and precision of the laser head?....................... 28
2. Q: Is the laser sensor harmful to children or pets? ........................................... 28
3.Q: Is a dust detection feature provided? ........................................................... 28
4. Q: What kind of fan is used and what is the suction capacity? ......................... 28
5. Q: Is a dust bin detection feature provided? (Updated on July 04, 2018) ......... 28
6. Q: Will long-term charging consume more power? Will overcharging shorten the
service life of the battery? .................................................................................... 29
7. Q: Why does it take longer to charge in summer? ............................................ 29
8. Q: Why does it fail to power on in winter? ........................................................ 29
9. Q: Will the laser head be damaged due to the interference from a full-length
mirror? ................................................................................................................. 29
10. Q: How long can the machine work for once fully charged? ........................... 29
11. Q: Is there a motor overload protection mechanism available? ...................... 30
12. Q: What's the RPM of the side brush, main brush and fan? ........................... 30
13. Q: What kind of lithium battery is used and what's the capacity? ................... 30
14. Q: What's the purpose of the floating main brush structure? .......................... 30
15. Q: Do I have to power the machine off after cleaning? ................................... 30
16. Q: Can the machine still work after the main brush is removed? .................... 30
17. Q: Will the magnetism of the virtual wall be reduced overtime? ..................... 30
18. Q: Why don't Roborock and Xiaowa robotic vacuum cleaners use an electric
water tank? (Updated on November 29, 2018) .................................................... 31
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