Roborock Customer Service Center - Technical Support
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the map. If area division is not accurate, you can go to Map Management > Edit Area to
adjust the zones. You can schedule the machine to clean the zoned area/room at a
specified time.
Method 2: Use the targeted area cleaning function to select an area for cleaning. The user
can choose to clean the same area up to three times.
Troubleshooting-related
All troubles should be identified by users: Please power off and on to check whether
troubles are eliminated.
1. Q: What should I do when error 1 occurs?
A: Error 1 indicates that the laser ranging sensor is abnormal. Please perform the following:
1. Remove the cover on the laser distance sensor on the top of the machine, and start the
machine to continue cleaning.
2. Press and hold the OFF key to power the machine off, and then start the machine again to
continue cleaning.
3. If the laser distance sensor does not rotate, use your finger or a tool to toggle the laser
distance sensor to check that no foreign matter is stuck in the laser head, and then start the
machine to continue cleaning.
2. Q: What should I do when error 2 occurs?
A: Error 2 indicates that the bumper is stuck. Please use your hands to slightly tap the left and
right sides and peripheral region of the bumper in the front of the machine to check that the
bumper can be normally pressed down and rebounded. Remove the foreign matter (if any)
preventing the bumper from rebounding.
3. Q: What should I do when error 3 occurs?
A: Error 3 indicates that the machine's wheels are suspended. Please check whether the
machine is dragging any objects or is against an obstacle, and remove any objects.
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