Roborock Customer Service Center - Technical Support
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8. Q: Is it suitable for overseas markets? (Updated on March 9, 2019)
A: It works well with a power supply in the range of 100-240V/50-60Hz and thus can be used
in overseas markets. However, since the vacuum cleaner needs to be connected to a local
server, vacuum cleaners purchased in mainland China might not be able to connect to the
Internet and use the Mi Home app. Therefore, it is recommended that international users
purchase vacuum cleaners in their locale to avoid being unable to connect to the Mi Home app
and control the vacuum cleaner by phone.
9. Q: Is scheduled cleaning supported? How do you set it? (Updated on January 31, 2018)
A: Yes. Download the Mi Home app and connect it to your machine. You can then set up
scheduled cleaning in the Settings option. After scheduled cleaning is set up, the machine will
perform this action regardless of whether it is connected to Wi-Fi. In map saving mode, the user
can set scheduled cleaning for one or multiple zones on a saved map with zones.
10. Q: Is it suitable for carpets?
A: It works well on low-pile or suede carpets, but may not be suitable for some high-pile carpets
or dark carpets because high-pile carpets may block the cliff sensor on the bottom of the
machine, thereby making the machine regard it as a steep drop that it should avoid. This is also
true for some dark carpets that may have good light absorption ability.
11. Q: What should I do when it frequently gets stuck out on a balcony?
A: In the case where the cleaner gets stuck on a small step, it is recommended to first turn on
map saving mode to save a map, and then isolate the step area using an invisible wall on the
app. The user can also purchase specialized magnetic strips from the official website to put up
an invisible wall to prevent the cleaner getting stuck on the step and being unable to return.
12. Q: What should I do when it frequently gets stuck in the same place and reports an error?
A: Please check if there is any place in this area that has the similar width or height as that of
the cleaner. If so, it is recommended to first turn on map saving mode to save a map, and then
isolate the area using an invisible wall on the app. The user can also purchase magnetic strips
from the official store to put up an invisible wall to prevent the cleaner entering this area.
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