Roborock Customer Service Center - Technical Support
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12. Q: How long can cleaning logs be retained? (Updated on January 3, 2019)
A: The cleaner only retains cleaning logs for seven days. The logs can be saved after being
uploaded to the server. (Spot cleaning logs are not included in the cleaning logs.)
13. Q: Can notifications be blocked from the app?
A: From your mobile phone, when the "Notification ON/OFF" switch is set to OFF, any
notification about the machine will be blocked.
14. Q: Why is there a long delay when tapping a button in the app?
A: When the machine runs in an area with poor Wi-Fi coverage, the command issued may fail
or be delayed for a certain amount of time. In this case, this situation can be effectively improved
by using a router with a higher signal strength or by using a signal amplifier.
15. Q: What should I do when firmware update fails/stops?
A: 1. Please update the Mi Home client to the latest version. An old client version may fail to
normally display firmware update prompts. 2. If there is a poor network signal, downloading
OTA packages may fail or time out. Please place the machine and dock charger near your
wireless router and try again. 3. Check that the machine is connected to the dock charger and
charging and that the battery capacity is higher than 20%, and then try again. 4. If an update
stops, please wait for another 20 minutes and then try again.
16. Q: Is multi-router roaming supported?
A: Yes, but please ensure that all routers use the same SSID (i.e. wireless signal name of these
routers) and login password. Roaming among routers using different SSIDs and passwords is
not supported.
17. Q: Are Wi-Fi amplifiers/repeaters supported?
A: Yes.
18. Q: What's the 3G/4G traffic consumption for the mobile phone?
A: About 20 MB of traffic is required per hour on the map page, with almost no traffic
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