Roborock S6 Series

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Roborock Customer Service Center - Technical Support

16. Voice packet updates for the S6 series Roborock robotic vacuum cleaners.

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Table of Contents4
Q: Is It Suitable for Overseas Markets? (Updated on March 9, 2019)20
Q: Is Scheduled Cleaning Supported? How Do You Set It? (Updated on January 31, 2018)20
Q: Is It Suitable for Carpets20
Q: What Should I Do When It Frequently Gets Stuck out on a Balcony20
Q: What Should I Do When It Frequently Gets Stuck in the same Place and Reports an Error20
Q: What Should I Do When It Always Pushes a Waste bin or a Slipper21
Q: Can I Move the Machine When It Is Working21
Q: Can It Work Normally in Total Darkness21
Q: Is 5Ghz Wi-Fi or 802.1X Verification Mode Supported21
Q: Why Does the Robotic Vacuum Cleaner Only Support 2.4G Networks21
(Updated on August 13, 2018)21
Q: Can the Machine Automatically Empty the Waste22
Q: will My Private Information be Disclosed22
Q: Is There a Potential Risk of Electric Shock When Touching the Dock Charger22
Q: What's the Red Flashing Light When Looking at the Laser Distance Sensor (LDS) with the Naked Eye, and Is It Harmful to My Eyes23
Q: Why Does the Robotic Vacuum Cleaner Not Clean some Areas (for Example, a 2 MM Balcony with Black Floor Is Neglected)23
Q: What Is the Ambient Noise Level of the Robotic Vacuum Cleaner (in Decibels)? (Updated on March 27, 2019)23
Q: How Long Does It Take for the Robotic Vacuum Cleaner to Charge23
Q: will Tire Tracks be Left on the Floor? (Updated on March 22, 2019)23
Q: What Should I Do When the Machine Make an Abnormal Noise24
January 31, 2018)24
Q: What Should I Do When There Is no Water/Too Little Water/The Mop Is too Dry? (Updated on March 12, 2019)25
Q: What Should I Do When There Is High Water Flow/Too Much Water/The Cloth Is too Wet25
Q: Is It Normal that the Machine Slightly Tilts after Recharging25
Q: Why Does the Machine Require Two or Three Attempts at Connecting with the Dock Charger for It to Start Charging26
Q: Users Complain about Cracks on Their Dust Bins (Updated on November 27, 2017)26
Q: Users Complain about Cracks on Their Water Tanks (Updated on March 12, 2019)26
Q: Users Complain about Cracks on Their Wall Sensor (Updated on November 13, 2018)27
Q: Users Complain about Blocked Filters (Updated on November 29, 2017)27
Hardware and Structure-Related28
Q: What's the Detection Range and Precision of the Laser Head28
Q: Is the Laser Sensor Harmful to Children or Pets28
Q: Is a Dust Detection Feature Provided28
Q: What Kind of Fan Is Used and What Is the Suction Capacity28
Q: Is a Dust bin Detection Feature Provided? (Updated on July 04, 2018)28
Q: will Long-Term Charging Consume more Power? will Overcharging Shorten the Service Life of the Battery29
Q: Why Does It Take Longer to Charge in Summer29
Q: Why Does It Fail to Power on in Winter29
Q: will the Laser Head be Damaged Due to the Interference from a Full-Length Mirror29
Q: How Long Can the Machine Work for Once Fully Charged29
Q: Is There a Motor Overload Protection Mechanism Available30
Q: What's the RPM of the Side Brush, Main Brush and Fan30
Q: What Kind of Lithium Battery Is Used and What's the Capacity30
Q: What's the Purpose of the Floating Main Brush Structure30
Q: Do I Have to Power the Machine off after Cleaning30
Q: Can the Machine Still Work after the Main Brush Is Removed30
Q: will the Magnetism of the Virtual Wall be Reduced Overtime30
Q: Why Don't Roborock and Xiaowa Robotic Vacuum Cleaners Use an Electric Water Tank? (Updated on November 29, 2018)31
Software & Algorithm-Related31
Q: Why Does the Machine Turn Around Rather than Going Straight Ahead in an Open Area31
Q: How Does It Divide an Area into Zones31
Q: Why Does the Machine Slow down in an Open Area32
Q: Why Is the Machine Not Designed to Fully Avoid Impacting Furniture32
Q: Why Does the Speed of the Side Brush Change Frequently32
Q: Why Don't the Brush and Fan Turn off When the Machine Returns to Recharge32
Q: Why Do the Side Brush and Main Brush of the Machine Rotate in Reverse32
Q: Why Doesn't the Machine Clean the Middle Area33
Q: Why Does the Machine Recharge after Cleaning My House Twice33
Q: Why Can't the Machine Recharge after Spot Cleaning33
Q: Why Does Route Planning Fail33
Q: Why Can't the Machine Clean a Room with a Door that was Previously Closed33
Q: Why Does the Machine Automatically Power Off? (Updated on January 31, 2018)33
Q: Can Scheduled Cleaning be Enabled after the Machine Is Powered off34
Q: Why Can't the Machine Cross a Curtain or Bed Sheet34
Q: Can the Machine Memorize a Map? How Do I to Clear the Memory34
Q: What Should I Do When I Do Not Want to Continue Cleaning or I Would Like to Restart Cleaning34
Q: Why Won't the Machine Return to the Dock Charger When I Press the Recharge Key While the Machine Is Working35
Q: What Are Invisible Walls and No-Go Zones? (Updated on September 29, 2018)35
Q: How Do I Set up No-Go Zones and Invisible Walls? (Updated on September 29, 2018)35
Q: What Is the Maximum Number of Invisible Walls and No-Go Zones Allowed? (Updated on September 29, 2018)35
Q: What Should I Do if the Cleaner Still Clean the Areas Where Invisible Walls or No-Go Zones Have Been Set Up? (Updated on September 29, 2018)35
Q: Is It Necessary to Buy Physical Barrier Tapes if the No-Go Zone and Invisible Wall Function Is Enabled? (Updated on September 29, 2018)36
Q: if I Rearrange My Furniture after Saving a Map, will the Areas be Automatically Cleaned and the Map Updated? (Updated on September 30, 2018)36
Q: Why Is the Saved Map Reset? How Can I Restore It? (Updated on January 8, 2019)36
Q: How Do I Schedule Targeted Room Cleaning? (Updated on March 27, 2019)3636
Phone-Related37
Q: What Should I Do When Wi-Fi Connection Timeout Always Occurs37
Q: What Should I Do When the Machine Frequently Goes Offline38
Q: What Should I Do When the Machine Cannot be Found in the MI Home App38
Q: What Should I Do When the Machine Displays an Inaccurate Battery Capacity38
Q: Why Does the Direction of the Map Frequently Change38
Q: What Should I Do When the Map or Path Is Askew39
Q: How Many Times a Day Can Schedule Cleaning be Set39
Q: What's the Purpose of the DND (Do Not Disturb) Mode39
Q: What's the Purpose of the Machine Positioning Feature39
Q: Is It Normal When the Path Seems Repetitive39
Q: Are Spot Cleaning Records Not Shown in the Cleaning Logs39
Q: How Long Can Cleaning Logs be Retained? (Updated on January 3, 2019)40
Q: Can Notifications be Blocked from the App40
Q: Why Is There a Long Delay When Tapping a Button in the App40
Q: What Should I Do When Firmware Update Fails/Stops40
Q: Is Multi-Router Roaming Supported40
Q: Are Wi-Fi Amplifiers/Repeaters Supported40
Q: What's the 3G/4G Traffic Consumption for the Mobile Phone40
Q: Can the Machine be Connected to Several Devices at a Time41
Q: Can the Machine Only be Connected to One Mobile Phone or Tablet? How Can It be Remotely Controlled by My Family Members41
(Updated on August 13, 2018)41
Q: What Should I Do if the Machine Cannot Automatically Start Working When Scheduled Cleaning Is Enabled41
Q: Why Can't the Firmware be Updated to the Latest Version in One Go42
Q: Why Can't the App Map be Updated? (Updated on August 10, 2018)42
Q: Can the Machine Work Normally When Moving from an Area with Wi-Fi to an Area Without Wi-Fi During Cleaning43
Q: What Do the Green, Yellow and Red Points on the App Map Interface Indicate Respectively43
Q: Why Does the Ios-Based App Always Reload a Plug-In43
Q: Why I am Alerted with "Device Initialization Failed" When Tapping the43
Machine on the Device List Page in the Ios-Based App43
Q: Is Unencrypted Wi-Fi Supported43
Q: App Issue Summary for Different Phone Models43
Wi-Fi Is Normally Connected44
Q: What Is Carpet Pressurization Mode44
Q: Why Is the Map Not Saved after Cleaning44
Q: What Should I Do if the Automatic Area Division Is Not Accurate44
Q: Can Multiple Maps be Saved44
36: Q: How Do I Select a Certain Area or Room for the Cleaner to Clean44
Troubleshooting-Related45
All Troubles Should be Identified by Users: Please Power off and on to Check Whether Troubles Are Eliminated45
Q: What Should I Do When Error 1 Occurs45
Q: What Should I Do When Error 2 Occurs45
Q: What Should I Do When Error 3 Occurs45
Q: What Should I Do When Error 4 Occurs46
Q: What Should I Do When Error 5 Occurs46
Q: What Should I Do When Error 7 Occurs46
Q: What Should I Do When Error 8 Occurs? (Updated on January 8, 2019)46
Q: What Should I Do When Error 9 Occurs48
Q: What Should I Do When Error 10 Occurs? (Updated on August 10, 2018)48
Q: What Should I Do When Error 11 Occurs48
Q: What Should I Do When Error 12 Occurs48
Q: What Should I Do When Error 13 Occurs48
Q: What Should I Do When Error 14 Occurs49
Q: What Should I Do When Error 15 Occurs49
Q: What Should I Do When Error 16 Occurs49
Q: What Should I Do When Error 17 Occurs49
Q: What Should I Do When Error 18 Occurs49
Q: What Should I Do When Error 21 Occurs49
Q: What Should I Do When Error 22 Occurs49
Q: What Should I Do When Error 23 Occurs50
Q: What Should I Do When I Get a Message from the Machine that It Has Failed to Return to the Starting Point50
Q: What Should I Do When I Get a Message from the Machine that the Filter Is Blocked When I Remove the Dust bin50
Q: What Should I Do When I Get a Message from the Machine that Recharge Has Failed and Telling Me to Move the Dock Charger to an Open Area50
Q: What Should I Do When I Get a Message from the Machine that the Dock Charger Cannot be Found and Telling Me to Move the Machine Close to the Dock Charger50
Q: What Should I Do When the Machine Works Abnormally and Always Knocks into a Wall or Furniture51
Q: What Should I Do When the Machine Can't Power on51
Q: What Should I Do When the Startup Tune Does Not Sound and There Is a Breathing White Light after the Machine Is Powered on51
How Do I Restore the Roborock Robotic Vacuum Cleaner to Its Initial Version51
Reset Wi-Fi or Reset the System51
Q: What Should I Do When the Machine Travels Along an Abnormal Path (Circular Motion)52
(Updated on March 27, 2018)52
Q: What Should I Do When an Internal Error Occurs to the Roborock Robotic Vacuum Cleaner? (Updated on October 9, 2018)52
Routine Maintenance-Related53
Q: How Often Should the Machine Undergo Routine Maintenance53
Q: Do I Have to Replace Consumables When I Get a Message Regarding Part Replacement from the MI Home App53
Q: Can the Side Brush, Main Brush, Dust bin and Filter be Washed with Water53
Q: Can the Filter be Washed with Water? Why53
Q: What Should I Do When the Side Brush Is Deformed53
Q: What Should I Do When the Main Brush Is Entangled with Hair53
Q: What Should I Do When the Left/Right Wheel Is Entangled with String54
Q: What Should I Do When the Machine Suddenly Make a Loud Sound During Operation54
Q: Can I Use a Wet Cloth to Wipe the Machine Body/Dock Charger54
Q: How Often Should the Side Brush and Main Brush be Replaced55
Q: How Do I Remove the Filter to Clean It55
Q: How Do I Clean the Omni-Directional Wheel55
Q: What Should I Do When the Main Brush Is Deformed Due to Entangled Thread55
After-Sales Service Policy-Related56
Q: What's the Criteria for Returning Goods Without Reason Within Seven Days? My Robotic Vacuum Clean Has Been Used, Can I Still Return It56
Q: What Should I Know about Exchange Due to Defects that Occur Within 15 Days56
What Are the Customer Service Policies for the Sale of the Robotic Vacuum56
Warranty Period Calculation (Updated on January 8, 2019)58
Extended Warranty (Updated on January 8, 2019)58
FAQ Updates59
Power Consumption Calculation of the Robotic Vacuum Cleaner59
November 28, 2017)59
Battery Fault (Updated on December 5, 2017)59
The System Keeps Prompting Error 10 (the Filter Is Blocked) in Silent Mode and59
Does Not Prompt an Error in any Other Mode (Updated on December 11, 2017)59
Q: the User Asks for the Faulty Materials that Have Been Replaced During Repair (Updated on March 27, 2019)59
Q: Do I Have to Power the Machine off after Cleaning60
Q: Notes for the First Use of the Roborock Robotic Vacuum Cleaner60
Q: Why am I Not Prompted with an Update60
Q: the Cleaner Can't Clear a 2Cm-High Step or a Step Almost 2Cm High61
Q: the Robotic Cleaner Gets Stuck When It Encounters a Circular Iron Frame of about 2.5Cm. What's the Solution? (Updated on March 26, 2018)61
Q: According to User Feedback, When the Remote Control Function Is Being Used, There Is a Prompt Indicating that the Machine Is Not in the same LAN62
Q: the Cleaning Power of the Roborock Robotic Cleaner (Updated on March 5, 2018)62
The Display Language on the Roborock Robotic Cleaner Is in English62
Voice Packet Updates for the S6 Series Roborock Robotic Vacuum Cleaners64
How Does Tmall Genie Operate the Cleaner through Voice Control65
March 7, 2019)65
Differences between S6 Series and S5 Series Roborock Robotic Vacuum Cleaners (Updated on March 27, 2019)66
Can the Robotic Cleaner Check Whether the Charging Contact Area on the Bottom67
Of the Machine Is Dirty or Not? (Updated on March 18, 2019)67
Q: What's the Function of the Water Tank's Position Sensor? (Updated on March 27, 2019)67

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