Roborock Customer Service Center - Technical Support
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14. Q: The robotic cleaner purchased in mainland China is to be used abroad, but the English
language voice packet can't be found. What's the solution? (Updated on March 29, 2019)
A: Hello. The S6 series robotic cleaners for sale in mainland China have voice packets
containing Mandarin, Taiwan Mandarin, Cantonese and 7 personalized voice packets. If you
need to set up the language, you can connect the cleaner to the Mi Home app and select the
option you want. Thank you for your support!
If a user purchases the robotic cleaner in mainland China but uses it overseas and connects it
to a foreign IP, it's normal that the English language voice packet is not available in the default
voice packets. (To ensure the products are sold in designated areas, a product used with an
overseas IP does not display the English voice packet. This information is something the
customer support team can know, but please do not directly copy and paste it.)
*Note: Cleaners sold in mainland China can be connected to servers in all regions. Cleaners
sold outside mainland China can be connected to all servers except for servers in mainland
China.
15. What does the suffix of the Roborock robotic vacuum cleaner's name mean when the
cleaner is being connected to the app? (Updated on November 22, 2018)
When the user connects the cleaner to the app, "2611C", which is the suffix of the cleaner's
name, is the last two bytes in the MAC address. This is mandatory content displayed by Xiaomi.
If the device needs to be connected to the Mi Home app, this information will be displayed.
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