Roborock Customer Service Center - Technical Support
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consumption on any other page.
19. Q: Can the machine be connected to several devices at a time?
A: Yes. You are allowed to use the same Xiaomi account to log in to different devices and also
to view and control your robotic vacuum cleaner on your Android OS-based or iOS-based
mobile phone or tablet.
20. Q: Can the machine only be connected to one mobile phone or tablet? How can it be
remotely controlled by my family members?
A: You can either use the same Xiaomi account to log in to different devices, or share your
machine with your family members via "General - Share Device" on your mobile phone.
However, some features of the shared device can only be available on the primary account.
21. Q: What should I do if I buy a cleaner and want to share it with family or friends, but there
is no sharing function on the settings page of the cleaner? (Updated on August 13, 2018)
A: At present, only mainland Chinese version cleaners connected to a mainland Chinese
server support device sharing. Servers in other areas do not support this function. But please
rest assured that this does not affect the normal operation of the cleaner.
22. Q: What should I do if the machine cannot automatically start working when scheduled
cleaning is enabled?
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