Roborock Customer Service Center - Technical Support
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2. Q: Is a bumper strip required?
A: The machine is provided with a laser distance sensor, allowing the machine to automatically
reduce its speed in most instances. In addition, the bottom of the machine is provided with a
bumper strip. As there is only a slight chance of robot collision in a home environment, an
additional bumper strip is not required. Also, if the ultrasonic sensor or wall sensor is blocked
by your purchased bumper strip, the machine may not work normally.
3. Q: Can the robot be used on solid wood/composite/archaize/tiled floors?
A: The machine works well on all these floors without scratching them.
4. Q: What should I do if I think the robot is too noisy?
A: As this product helps you to clean your home thoroughly, it is normal for it to make a certain
degree of noise. You can download the Mi Home app, connect it to your machine, and then
select the Silent mode, or remotely start the machine when there's no one at home.
5. Q: Can it clean effectively?
A: The floating main brush structure of the machine hugs the floor to ensure waste is vacuumed
into the dust bin. In addition, the high power fan provides high negative pressure to gather up
any dust, while the self-regulating side brush is capable of cleaning waste along the wall and
in front of furniture. Lastly, the route planning navigation algorithm allows the machine to cover
all areas. The combination of the above features ensures effective cleaning.
6. Q: Is mopping possible?
A: Of course. The mopping module consists of a 140 ML high-capacity water tank, a mopping
cloth that is the same width as the main brush, a constant-speed water outlet filter, an adjustable
water control switch, and a rear auxiliary wheel. In addition, we have disposable mop packages
for you to choose from as well. All are capable of effectively removing dust from the floor.
7. Q: How long will it take to clean my home?
A: This depends on the operating time, room size, furniture arrangement, etc. In generally, it
takes not more than 60 minutes to clean a 100 m² room, and may be shorter if furniture is well
arranged and there is little trash.
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