Roborock Customer Service Center - Technical Support
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Appearance-related
1. Q: What is the difference between S60, S61 and S65?
A: S60 is marble white, S61 is marble gold, and S65 is jet black. The rest of the functions and
accessories are no different.
2. Q: Is it normal if the machine is found to be slightly scratched after it is unpacked?
A: The product may become slightly scratched during transportation. However, we guarantee
that each robot delivered to our end users is new and unused.
3. Q: Is it normal if the machine body and top cover are scratched after use?
A: As your machine will inevitably be slightly scratched and impacted during use, it is subject to
normal signs of use that will not impact product performance.
4. Q: What's the height of the machine?
A: The machine has an overall height of about 9.65 cm and may not be suitable for use in areas
where furniture is lower than 10 cm.
5. Q: What's the diameter of the machine?
A: The machine has a diameter of 35cm and may not be suitable for use in areas with a width
of less than 38 cm.
6. Q: What's the small brush on the right of the machine?
A: This is the side brush of the robotic vacuum cleaner. The side brush, when running, is mainly
used to sweep waste along the wall or obstacles in front of the main brush, where it is then
vacuumed into the dust bin.
7. Q: Is it normal that the loose portion on the front of the machine is movable?
A: The front structural component that can be pressed is a bumper. This contain an important
sensor that helps the machine detect obstacles in the range of 180 degrees in front. The
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