Problem Possible causes Solutions
Pump is not running Pump is faulty Switch off and unplug machine and
contact your authorized service rep
Water from water nozzle is brown
and smells bad
Milk in boiler Switch off and unplug machine and
contact your authorized service rep
Steam pressure is low to recover Low voltage at power supply Verify proper voltage to machine
Heating element damaged Contact your authorized service rep
Hard water build up in boiler Contact your authorized service rep.
Steam flow from wand is low Steam pressure is low Verify boiler pressure is at approximately
1 bar. If pressure dropped during
steaming, allow pressure to recover.
Steam nozzle partially clogged Remove and clean steam nozzle
Milk in steam wand and/or valve Contact your authorized service rep.
Shots pouring too fast Coffee grind too coarse Use finer coffee grind
Shots taste bad Coffee is not fresh or not freshly
ground
Ensure your coffee is fresh and freshly
ground
Group and/or filter holders and/
or filter baskets and or group
showers/screens need to be
cleaned or replaced
Please provide or contact your
authorized service rep.
Coffee grind is incorrect Use properly ground coffee
Grindstones are dull Contact your authorized service rep.
Boiler pressure is to high or to low Contact your authorized service rep.
No “Crema” on espresso
(“Crema”= emulsion on top of the
espresso)
Grind to coarse Please use properly ground coffee
Coffee is not fresh Use fresh and freshly ground coffee
Filterholder won’t fit in group Gasket need to be replaced Contact author. service rep
Too much coffee in filter Use correct portion
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