Device Maintenance
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Replacing the Battery
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Rechargeable batteries have a limited number of charge cycles and may eventually need to be
replaced. The device battery is not user replaceable; it can only be replaced by your device service
provider.
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Having said this, the battery in the device should maintain its ability to charge to at least 90% of
capacity through 1000 charge cycles. This means that if you charged the unit every day (unlikely) the
battery would need to be replaced every 3 years. If you charged the device once a week, it would
need the battery replacing once every 10 years. Realistically, you do not need to worry about this.
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Cleaning
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To clean your Device, unplug all cables and turn off. Then use a soft, slightly damp cloth to clean any
dirt.
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Do not use alcohol or abrasive substances to clean your device. Periodic lubrication of the USB rear
cap and rubber washer (using a silicon lubricant) will reduce the risk of water penetration.
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Fault Finding and Support
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Troubleshooting
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If something isn’t working correctly, deactivate the device, wait until the green light has stopped
flashing and then switch on again.
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You can also do a hardware reset the device by holding down the DOWN and ALERT buttons for 10
seconds (until the screen goes blank and the red LED comes on) then release the buttons.
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Ensure the unit is fully charged.
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If none of the above work, then please get in touch with the helpdesk, using the details below.
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Helpdesk and Support Details
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For assistance, please contact the Rock Seven support team by emailing support@rock7.com - it
would greatly help us if you provided the following information:
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Name and contact number
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Serial number of the Device (see serial number label)
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Symptoms of the fault
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History of action taken to attempt to rectify the fault
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Please remember that the more information you can give us, the better we’ll be able to help you. A
simple ‘it doesn’t work’ isn’t enough - please be as descriptive as you can, and we can then get you up
and running again as quickly as possible.
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