About this manual
7Administration manual 4603.7988.02 ─ 03
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1.4 Contact, service and support
We provide technical support as detailed in your service level agreement.
The Support team can help you with:
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Troubleshooting
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Fixing software and hardware issues
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Configuring devices
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Updating software
1.4.1 Customer knowledge base
In our knowledge base you can find answers to frequently asked questions, instruc-
tions regarding our products and important remarks concerning usage and operation.
You do not need to sign in.
Choose a product category on the left or click a topic from the alphabetical list in the
center.
To search the knowledge base, enter a keyword into the search field. The results are
displayed below the search field as you type.
If the knowledge base search does not show any results, you can contact our Support
team directly.
Contact, service and support
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