Roku 2 - The License Agreement; Limited Hardware Warranty; Return and Warranty Service Process; Scope and Limitation on Warranty

The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the Roku player constitutes
acceptance of as well as agreement to those license terms. If you do not agree to the software license terms and conditions and you
are within the allowable time period for returns under the applicable return policy, you may return the Player (defined below) to the
place where you obtained it for a refund, in accordance with the terms of such return policy.
Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
 •OnlytothepersonorentitythatoriginallypurchasedthePlayerfromRokuorfromoneofitsauthorizedresellersordistributors;and
 •One(1)yearlimitedhardwarewarrantyforPlayerspurchasedanddeliveredtotheenduserwithintheUnitedStates.
Limited Warranty
Roku warrants the Roku Player (“Player”) hardware against defects in materials and workmanship under normal use for a period of
one(1)yearfromthedateofpurchase(“Warranty Period”). If Roku determines that the Player’s hardware is defective, Roku will
either repair the unit or replace the unit with either a new or rebuilt Player, at its option. If the Warranty Period has expired or is
otherwise not applicable (see Scope and Limitation on Warranty below), we will return the Player to you. More information about
this warranty can be found at www.roku.com/support. THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR
EXCLUSIVEREMEDYINTHEEVENTOFANYBREACHOFTHISLIMITEDWARRANTY.
Return and Warranty Service Process
Please access and review Roku Support online help resources at support.roku.com before seeking warranty service. Returns or
warranty service requests for your new Player must be within the 30-day return period, or within the original product warranty
period.YoumustrstobtainaReturnMerchandiseAuthorization(RMA)numberfromRokuCustomerSupport.RMAnumbersexpire
thirtydaysfromissuance.Rokumayattempttotroubleshootawarranty-relatedproblempriortoissuingaRMAnumber.Pleasebe
preparedtoprovideadditionalinformationuponrequest.OnceaRMAnumberisobtained,youmustshipyourPlayer,freightprepaid,
together with proof of purchase and all accessories, in either the original packaging or packaging aording an equal degree of
protection,totheRokuauthorizeddistributionfacilityidentiedbyRokuCustomerSupport.Failuretoreturnanyoftheaccessories
could result in a delay and/or result in an invoice to you or credit to Roku for the missing accessories.
Important:WhensubmittingaRMA,pleaseprovidethefollowinginformationwithyourrequest:(a)modelnumber,(b)serialnumber,
(c) problem description, (d) software version (located in the Settings menu), (e) date of purchase, (f) place of purchase (reseller or
onlineplaceofpurchase),and(g)returnshippingaddress(P.O.boxesarenotaccepted).
AdditionalRokutroubleshootingandonlinehelpresourcescanbefoundatsupport.roku.com
Scope of and Limitation on Warranty
The warranty on the Player is limited to the repair or replacement of defective units as described in the Limited Warranty section above. This
warranty does not cover customer training or education, installation, set up adjustments, or signal reception problems. This warranty also does
not cover any issue related to the service provided by your Internet service provider or content providers, including but not limited to service
disruption, changes in service terms, changes in oerings, changes in format, or technical problems. This warranty does not cover damage due
toactsofGod,accident,misuse,abuse,negligence,commercialuseormodicationof,ortoanypartof,yourPlayer.Thiswarrantydoesnot