NOTE: Roku does not charge for activation support – beware of scams.
Common questions
Why do I need to create a Roku account?
Before you can start streaming, channels must be downloaded and installed on your streaming player.
You’ll need a Roku account to access the Roku Channel Store, manage your subscriptions, view your
purchase history, and add a payment method. For more info, visit go.roku.com/whyaccount
Why do I need to enter a credit card?
Saving a payment method makes it easy to rent or buy movies on demand, subscribe to popular
services, and enroll in free trials. Charges will not be made without your authorization. For more
information, visit go.roku.com/paymenthelp
What should I do if my streaming player is not connecting to my wireless network?
Your streaming player connects to your wireless network the same as your laptop or smartphone. If
these other devices can access the internet, then your streaming player should be able to do the
same. Make sure to select the same network name, and enter the same password you use with the
other devices. Remember that passwords are case-sensitive and easy to enter incorrectly. For more
help, visit go.roku.com/wireless
Can I take my Roku streaming player with me when I travel?
Yes, you can bring your streaming player and watch your favorite entertainment when you travel!
Remember to also bring the USB power adaptor (like your phone charger), remote, and any cables you
use to connect your streaming player at home. Make sure your destination has a good internet
connection. You may need a computer or smartphone to help connect your streaming player to a new
wireless network. For more details, visit go.roku.com/travelwithroku
Adhesive strip instructions
You have the option of attaching your streaming player to your TV using the included double-sided
adhesive strip. This strip is removable and will not leave a sticky residue. However, it can only be used
one time! Keep in mind that your streaming player requires a direct line of sight with your remote
control. To order more strips, go to roku.com/accessories
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