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FAQ (Frequently Asked Questions)
1. Crash, black and white phenomenon occurred during use
If the camera freezes during normal use, please remove and re-install the
battery. The camera returns to normal operating after turning it on again.
2. In case, the camera will not turn on or operate
Please check, if the battery is fully charged. Otherwise pull out and reinsert the
battery and turn the camera on.
3. Machine heating phenomenon occurs during use
Because this camera is a precision digital device with a better sealing, the
machine will have a certain amount of heat during use. This is a normal
phenomenon.
4. Record a video without sound, or play video with a lower sound
First make sure the device is not inside the waterproof case, because the wa-
terproof case belongs to seal parts. The sound cannot be played, if the sound
is turned off inside the menu.
5. Video is not running smooth, red and green blocks appear at the
recording
Please format the memory with a computer and make sure to use genuine
high-speed memory card for recording.
6. WiFi signal instability
The WiFi signal susceptible to interference. Make sure that no barrier is around
the unit to facilitate signal transmission and hold the smartphone not too far
away from the camera unit.
7. WIFI unable to connect
First, check that the WiFi is turned on the camera. Then re-connect the camera
and the smartphone / tablet again with each other.
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