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Q: The gas spring won't hand-compress.. has it "frozen up?"
A: The design and construction of the gas spring's internal parts won't allow it
to "freeze up."Each gas spring contains a significant amount of pressure, so
they cannot be compressed by hand. Please refer to assembly booklet,page
6-step 12.
Q: The bed is very hard to open and it wants to spring closed.
A: Your mechanism is designed to have the optimum mechanical leverage to
comfortably raise and lower the bed. Place the mattress on the bed. The
mattress is the counter-balance, i.e., this is what offsets the force of the gas
spring.
Q: I've assembled the bed and attached it to the wall, but the bed face panel
sags out of the cabinet.. What do I do now?
A: The mounting positions of the upper or the lower ball stud plates are
incorrect. Check your measurements on PAGES 15,16, 22 and 23.
Remember... If the face panel sags out of the cabinet and you FORCE it
closed you will damage the head of the gas spring.
Problem Solving
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