RCP-QE User Guide (v02) Troubleshooting • 6–1
Troubleshooting
Table 6.1 Troubleshooting
Problem Cause Action
I am stuck on a menu
with no way back.
A return loop was not set
up when the menu was
defined.
Use DashBoard to return to the Home menu (see “Returning to the
Home Menu” on page 4–31).
RCP-QE is not
responding to
DashBoard.
Information stored in the
RCP-QE has been
corrupted.
Try the following until the RCP-QE responds:
• Reset the RCP-QE
• Send the default configuration file to the RCP-QE
• Load the factory defaults via DashBoard (see “Loading Factory
Defaults Using DashBoard” on page 4–32).
The RCP-QE is not
switching correctly.
The NK Series devices
are not set up correctly to
operate with or without
virtual routing.
Use DashBoard to set up the devices with virtual routing enabled or
disabled as required (see “Setting Up Virtual Routing and
Resource Management” on page 4–30).
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