PROBLEM PROBABLE CAUSE SOLUTION
Sound breaks up or fades
in and out
Headset is too far away
from the source device;
Interference between the
headset and the source
device; The human body
may interfere and weaken
signal in some conditions.
Keep source device close
and in direct view of the
headset. Do not cover with
your hands or arms.
The other party on the call
can’t hear my voice
Headset is covered during
the call, for example, by
hair or hands.
Remove anything covering
the headset; Speak louder
and call in a quiet
environment.
My earbud doesn’t power
on when removed from
the case.
The earbuds were not
connected firmly in the
case while charging.
Make sure the earbud
indicator is flashing while in
the case to confirm charging.
Earbuds can be powered on
manually by pressing the
button for 3 sec.
Dimensions:
Earbud: 1.57”(L) x 0.7”(W) x 0.94”(H)
(40x17.8x24mm)
Portable charging case: 2.13”(L) x
1.89” (W) x 1.02”(H) (54x48x26mm)
Weight:
Earbud: 0.17 oz (4.8g) each
Portable charging case: 1.32 oz (37.5g)
Battery type:
Rechargeable lithium-ion polymer battery
Battery input:
Earbud: 5V / 50mA
Portable charging case: 5V / .33A
To earbuds: 5V / 100mA
Battery output:
Battery capacity:
Earbud: 50mAh
Portable charging case: 500mAh
Charging time:
Earbud: ≤120 minutes
Portable charging case: ≤180 minutes
Standby time (power on): about 50 hours
Standby time (power o): about 200 days
Bluetooth profiles:
Music/talk time: up to 8 hours
Frequency response: 20Hz-20kHz
Bluetooth version: 5.0
HFP, HSP, AVRCP, A2DP, and SPP
Number of recharges from case:
3
TROUBLESHOOTING + SPECS
TROUBLESHOOTING
SPECIFICATIONS
For the best Bluetooth connection, keep source device in
direct view of the earbuds. The human body may
interfere and weaken signal in some conditions.
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