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Chapter 5. Troubleshooting
If you are having problems with your RK1, please read these
troubleshooting tips before contacting technical support.
If you continue to have problems, see Chapter 6 for more
information on contacting RTI technical support.
UNIT DOES NOT POWER ON
Make sure the external power supply is properly connected to the
RK1, and it is functioning properly.
Make sure the RJ-45 plug is attached properly to the Cat-5 cable.
Make sure power is applied to the correct connector on the back of
the unit (the Control Port, NOT the Master/Slave port).
USB COMMUNICATION PROBLEMS
Verify that your PC is running Windows
®
98SE or higher.
Verify that the RK1 is present in the Human Interface Devices
section of the Device Manager within the Windows
®
Control
Panel.
Make sure you are using the programming cable that was
supplied by RTI and that both ends are connected securely.
Make sure the PC detects the presence of the RK1. If it doesn’t,
unplug the USB cable, wait for about ten seconds, and plug it in
again.
If the download fails after some data has been transferred, try re-
sending the program.
IR CODE PROBLEMS
If you are using an IR repeater system, make sure it is working
correctly with the original OEM remote. If not, you will need to
troubleshoot the IR repeater system.
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