Why does my Rx Count Medical Equipment count by itself?
If your Rx Count Medical Equipment is counting by itself, the sensor may be triggered by foreign material or pill residue. Turn off the power and clean the sensor.
How to fix no power on Rx Count Medical Equipment?
If your Rx Count Medical Equipment has no power, first, check the power cord and ensure it is firmly inserted into a working, grounded AC outlet. Second, check the fuse in the rear of the unit and replace it with a 1 amp fuse only.
What to do if the auto-gate does not open on Rx Count Medical Equipment?
If the auto-gate on your Rx Count Medical Equipment doesn't open, turn off the power and clean the sensor.
What to do if Rx Count Medical Equipment dispenses pills but doesn't count, or the sensor signal lamp stays on?
If your Rx Count Medical Equipment dispenses pills but doesn't count, or if the sensor signal lamp stays on, turn off the power and clean the sensor.
Why is my Rx Count Medical Equipment miscounting or undercounting?
If your Rx Count Medical Equipment is miscounting or undercounting, ensure that pills are on the turntable before pressing START. Also, check that the Separator Tab is in the correct position and adjust it accordingly.
Instructions for adjusting the separator tab for capsules, flat, and small pills.
Details on using Single, Multiple, and Inventory modes for counting.
Steps to resolve issues when the unit does not power on.
Addresses problems like miscounts, unit counting by itself, or auto-gate not opening.
Details the warranty period and conditions for the Rx-4 machine.
General| Category | Medical Equipment |
|---|---|
| Type | Pill Counter |
| Display | LCD Touchscreen |
| Power Supply | 100-240V AC, 50/60Hz |
| Connectivity | Ethernet, USB |
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