Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for
Text Telephone (TTY) Users ..........................7-3
Customer Assistance Offices ............................7-3
Roadside Assistance Program ..........................7-4
Vehicle Data Collection and
Event Data Recorders ..................................7-6
Collision Damage Repair .................................7-7
Reporting Safety Defects ................................7-10
Reporting Safety Defects to the United States
Government ..............................................7-10
Reporting Safety Defects to the Canadian
Government ..............................................7-10
Reporting Safety Defects to Saab ...................7-10
Service Publications Ordering Information .........7-11
Section 7 Customer Assistance and Information
7-1
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