Customer Assistance and Information ....... 466
Customer Satisfaction Procedure ............... 466
Online Owner Center ................................. 467
Customer Assistance for
Text Telephone (TTY) Users .................. 468
Customer Assistance Offices ..................... 468
Roadside Assistance Program ................... 469
Vehicle Data Collection and
Event Data Recorders ............................ 473
Collision Damage Repair ........................... 474
Reporting Safety Defects ............................ 479
Reporting Safety Defects to the
United States Government ..................... 479
Reporting Safety Defects to the
Canadian Government ............................ 479
Reporting Safety Defects to Saab .............. 480
Service Publications Ordering Information .... 480
Section 7 Customer Assistance Information
465
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