Samsung 43QN9 C Series - Remote Control and Peripherals; About the Samsung Smart Remote

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Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease

of use.

About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8

Series / CU77** model)

Learn about the buttons on the Samsung Smart Remote.

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Main Page

Table of Contents20
Connection Guide24
Connecting an Antenna25
Connecting to the Network26
Displaying Your Mobile Device Screen on the TV30
Connection Cables for External Devices32
Switching between External Devices Connected to the TV34
Connection Notes36
Remote Control and Peripherals39
About the Samsung Smart Remote39
About the Remote Control (CU7 Series)42
Connecting the Samsung Smart Remote to the TV45
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup46
Learn How to Use Samsung Smart Remote46
Using Anynet+ (HDMI-CEC)47
Controlling the TV with a Keyboard, Mouse, or Gamepad48
Entering Text Using the On-Screen Virtual Keyboard52
Smart Features54
Using Smart Hub54
Using Ambient Mode59
Using Art Mode65
Using Samsung Gaming Hub72
About the Media Home Screen74
About the Menu Home Screen78
Using a Samsung Account82
Using Workspace84
Using the Apps Service90
Using the E-Manual94
Using the Internet96
Using Smartthings97
Playing Pictures/Video/Music102
Using Multi View108
Using Bixby110
Using the Game Bar115
TV Viewing and Recording120
Using the Guide120
Recording Programs122
Setting up Schedule Viewing125
Using Timeshift126
Getting to Know Recording and Timeshift Controls and Options126
Using the Channel List128
Using the Channel Edit Function129
Using a Personal Favorites List130
TV-Viewing Support Functions131
Picture and Sound134
Using Intelligent Mode134
Adjusting the Picture Quality137
Changing the Picture Size and Position141
Setting the Viewing Environment for External Devices142
Configuring a Sound Mode and Expert Settings145
Using the Sound Support Functions147
System and Support150
Using the Time Functions and the Timers150
Using the Power and Energy Saving Functions153
Using the Panel Care Functions155
Updating the Tv's Software156
Using the Parental Settings Function157
Using the Gesture Function157
Audio and Video Functions for the Visually or Hearing Impaired158
Using Voice Assistants on the TV163
Using Other Functions164
Precautions and Notes166
Before Using the Recording and Timeshift Functions166
Read before Using Apps168
Read before Using the Internet Function169
Read before Playing Photo, Video, or Music Files171
Read after Installing the TV188
Supported Resolutions for UHD Input Signals189
Resolutions for Input Signals Supported by 8K Models190
Supported Resolutions for Freesync (VRR)191
Read before Connecting a Computer (Supported Resolutions)192
Supported Resolutions for Video Signals195
Read before Using Bluetooth Devices197
Blocking Programs Based on Their TV Rating198
Licenses201
Troubleshooting202
Picture Issues202
The Screen Is Flashing or Has Become Dark202
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear202
The Picture Colors Are Black and White or Do Not Look the Way They Should Look203
The TV Automatically Turns off by Itself204
TV (the Frame TV) Cannot be Turned off204
Unable to Power on204
The TV Remains on or Does Not Turn on Automatically205
Unable to Find a Channel205
The TV Image Does Not Look as Good as It DID in the Store206
Displayed Video Looks Blurry206
The Picture Is Distorted207
There Is a Dotted Line on the Edge of the Screen207
The Picture Won't Display in Full Screen207
The Caption Function in the TV Menu Is Deactivated207
Captions Appear on the TV Screen208
The HDR of the Connected External Device Turns off208
Sound and Noise Issues209
How Can I Connect an Audio Device to the TV209
There Is no Sound or the Sound Is too Low at Maximum Volume209
The Picture Is Good but There Is no Sound209
HDMI (Earc/Arc) Is Connected, and There Is no Sound210
The Speakers Are Making an Odd Sound210
The Sound Is Interrupted210
Whenever a Function Is Used on the TV or the Channel Is211
The TV Audio Is Not Being Played through the Soundbar or A/V Receiver211
The Sound Is Not Heard Clearly211
The Volume of the External Device Cannot be Adjusted212
Channel and Broadcast Issues213
The TV Is Not Receiving All Channels213
The Captions Are Not Provided on a Digital Channel213
Broadcasting Is Deactivated213
External Device Connectivity Issues214
The "Mode Not Supported" Message Appears214
The Video Is OK but There Is no Audio214
No Screen Appears When Connecting the TV to an External Device215
Want to Connect to a Bluetooth Speaker215
The PC Screen Does Not Appear or It Flickers215
Network Issues216
Wireless Network Connection Failed. Unable to Connect to a216
Wired Network Connection Failed216
Connected to a Local Network, but Not to the Internet216
Anynet+ (HDMI-CEC) Issues217
What Is Anynet217
Anynet+ Does Not Work. the Connected Device Is Not Displayed217
The Message "Connecting to Anynet+ Device218
The Anynet+ Device Won't Play218
Remote Control Issues219
The Remote Control Does Not Work219
External Devices Cannot be Operated with the TV Remote Control219
Recording Issues220
The Timeshift or Recording Function Cannot be Used220
Cannot Record Videos Received from an External Device or220
Samsung TV Plus220
The "Format Device" Message Appears When the Timeshift221
The Recorded Files on the TV Are Not Played Back on a PC221
Apps222
The App Does Not Work Properly. Its Image Quality Is Poor222
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV222
Media Files223
Some Files Are Interrupted During Playback223
Some Files Can't be Played223
Voice Assistant Issues224
The Microphone Is off224
The Voice Commands Do Not Work Well224
Bixby/Alexa Answers Although I DID Not Call It224
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer225
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if225
During Voice Recognition, the Heavy Load Message Appears225
Want to See Weather Information of the Desired Area225
Other Issues226
The TV Is Hot226
The TV Smells Like Plastic226
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off226
The TV Is Tilted to the Side226
The Stand Is Wobbly or Crooked226
The TV Is Making a Popping Noise227
The TV Is Making a Humming Noise227
The TV Narrates the Screen Events in Voice-Over227
Diagnosing TV Operational Issues228
Self Diagnosis228
Cannot Select Signal Information in Self Diagnosis229
Reset Smart Hub229
Reset Picture229
Reset Sound229
Getting Support230
Getting Support through Remote Management230
Finding the Contact Information for Service230
Requesting Service230
Accessibility Guidance231
Learn Menu Screen231
Using the Remote Control231
Using the Accessibility Menu233
Using the TV with Voice Guide on239
Using the Guide241
Using Schedule Viewing244
Using the Channel List245
Recording246
Using Smart Hub249
Launching the E-Manual251
Using Bixby252

Samsung 43QN9 C Series - Remote Control and Peripherals; About the Samsung Smart Remote

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