Samsung C series User Manual

Samsung Electronics America
November 2010 Volume 4, Issue 11 Consumer Electronics Newsletter
Samsung Tech Talk
Inside this issue:
Setting Up C
Model Hotel TVs
1
Another Avenue
for Tech Support
2
Samsung Product
Support TV: Videos
for You
4
Resolving the
Most Common
Home Theater
NDF Issue
6
Hot Tech Tips
8
TV Troubleshoot-
ing Test Patterns
Corrected
12
Plasma TV Repair
Made Simple, Part
2
13
Samsung’s
Thanksgiving Din-
ner
16
Your source for service information
Setting Up C Model Hotel TVs
Scott Whitman
Manager—Product Support
Whenever the ―SI Vendor‖ parameter in the
interactive menu is changed in a C Model
Hotel TV, the TV needs a hard reboot to
load the new information correctly. To do
this properly, follow these steps:
1. After you have finished changing the
settings in the interactive menu, power
down the TV using the remote control.
2. After the TV turns off, unplug the TV
from the AC receptacle.
3. Leave the set unplugged until the red
LED on the front bezel is completely
extinguished. This should take about
10 to 20 seconds.
4. Plug the TV back in, turn it on, and
then test for proper operation using the
vendor’s remote control.
Remapping Channels
To remap channels using Channel Editor
on the C model Hotel TVs, follow these
steps:
1. Turn the ―Dynamic SI‖ feature ―OFF‖.
―Dynamic SI‖ monitors for the addition
of sub channels and automatically
adds them to the list. To remap, this
feature must be off.
2. In the ―Channel Editor‖ menu, select
the channel or source that you want
changed, and then press the ―Tools‖
button on the Samsung remote con-
trol.
3. Select ―Edit Channel Number‖ and
then scroll through the available chan-
nels to the one desired and press
―Enter‖.
Trick: To change to the root channel (i.e.
from 5-1 to 5), you must select another
channel number and save, and then re-
peat and select the final channel number.

Samsung C series Specifications

General

Smart TV	Yes
Operating System	Tizen
Refresh Rate	60Hz
Wi-Fi	Yes
Bluetooth	Yes
Series	C

Summary

Setting Up C Model Hotel TVs

Remapping Channels

Procedure for remapping channels on C Model Hotel TVs using Channel Editor.

Another Avenue for Tech Support

GSPN Platform Overview

Introduction to Samsung's Global Service Partner Network (GSPN) for support.

Accessing Repair Assistance

Guide to using the GSPN 'Repair Assistance' portal with model and symptom codes.

Samsung Product Support TV: Videos for You

Logging into SPSTV

Steps to access Samsung's video library for product support and training videos.

Customer SPSTV Access

Information on customer access to SPSTV for video guides and live sessions.

Resolving the Most Common Home Theater NDF Issue

Troubleshooting Steps

Detailed steps for diagnosing and resolving home theater rear speaker issues.

Hot Tech Tips

Vertical Lines on PN50B450B1DXZA

Troubleshooting vertical lines on the screen by checking OSD and replacing the panel.

Vertical White Bar on PN50C450B1DXZA

Diagnosing a vertical white bar on the screen; check OSD and reseat cables.

Dark Shadow on UN46B6000VFXZA

Addressing a dark shadow on the lower right side via OSD and picture test.

Vertical Colored Lines on UN46B6000VFXZA

Fixing vertical colored lines by reseating T-CON/LVDS cable or replacing T-CON.

Red Smear on UN55C9000ZFXZA

Resolving red smear by checking LVDS cable seating or replacing the cable.

TV Troubleshooting Test Patterns Corrected

Plasma TV Repair Made Simple, Part 2

Vs: Sustain Voltage

Explains Vs Sustain Voltage role in plasma cell operation and potential issues.

Va: Address Voltage

Details Va Address Voltage function, its impact on cell addressing, and common issues.

Vsc: Scan Voltage

Describes Vsc Scan Voltage generation and its role in scanning plasma cells.

Ve: Erase Voltage

Explains Ve Erase Voltage function in neutralizing plasma cells after activation.