Connecting the camera to the
product (QN95C Series only)
When you connect a camera, you can use video calls, home
workouts, and other new features with the camera.
Resolution
1920 x 1080, 30 fps (FHD)
Automatic lighting correction
YES
Viewing angle
85 °
03 Troubleshooting and
Maintenance
Troubleshooting
For more information, refer to "Troubleshooting" in the
e-Manual.
> (left directional button) > Settings > Support >
Open e-Manual > Troubleshooting
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung
service center.
࡙ This panel is made up of sub pixels which require
sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These
pixels will have no impact on the performance of the
product.
࡙ To keep your TV in optimum condition, upgrade to the
latest software. Use the Update Now or Auto Update
functions on the TV's menu (
> (left directional
button) >
Settings > Support > Software Update >
Update Now or Auto Update).
The TV won’t turn on.
࡙ Make sure that the power cord is securely plugged into
the product and the wall outlet.
࡙ Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing
a solid red.
࡙ Try pressing the TV Controller button at the bottom of the
TV to make sure that the problem is not with the remote
control. If the TV turns on, refer to "The remote control
does not work."
The remote control does not work.
࡙ Check if the remote control sensor at the bottom of the
TV blinks when you press the
button on the remote
control.
– CU7 Series (except for CU77** model): If it does not
blink, replace the remote control's batteries. Make
sure that the batteries are installed with their poles
(+/–) in the correct direction. Alkaline batteries are
recommended for longer battery life.
– Other models: When the remote's battery is
discharged, charge the battery using the USB charging
port (C-type), or turn over the remote to expose the
solar cell to light.
࡙ Try pointing the remote directly at the TV from 5 ft. to 6 ft.
(1.5-1.8 m) away.
࡙ If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV. To pair
a Samsung Smart Remote, press the
and buttons
together for 3 seconds.
Eco Sensor and screen
brightness
Eco Sensor adjusts the brightness of the TV automatically.
This feature measures the light in your room and optimizes
the brightness of the TV automatically to reduce power
consumption. If you want to turn this off, go to
>
(left directional button) >
Settings > All Settings >
General & Privacy > Power and Energy Saving > Brightness
Optimization.
࡙ The eco sensor is located at the bottom of the TV. Do
not block the sensor with any object. This can decrease
picture brightness.
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