Cleaning and Maintaining
26
English
Cleaning and Maintenance
Problem Solution
The product does not
work.
Error E116, E695, E698,
E699, E700
• This error occurs when the R-32 refrigerant sensor has a malfunction or the
sensor’s life has expired.
• The R-32 sensor’s lifespan is 10 years. The wired remote control displays
‘E699’ 6 months before the sensor’s lifespan expires. After the sensor's
lifespan expires, the wired remote control displays ‘E700’, and the product
usage is limited.
• Contact the Samsung Electronics service centre for assistance.
The air conditioner
does not operate
immediately after it
has been restarted.
• Because of the protective mechanism, the appliance does not start
operating immediately to keep the unit from overloading.
The air conditioner will start in 3 minutes.
The air conditioner
does not work at all.
• Check whether the power is turned on, and then operate the air
conditioner again.
• Check if the circuit breaker is switched off.
• Check if there is a power failure.
• Check your fuse. Make sure it is not blown out.
The temperature does
not change.
• Check if you selected Fan mode.
Press the Mode button on the remote control to select another mode.
The cool (warm) air
does not come out of
the air conditioner.
• Check if the set temperature is higher (lower) than the current
temperature. Press the Temperature button on the remote control to
change the set temperature. Press the Temperature button to decrease or
increase the temperature.
• Check if the air filter is blocked by dirt. Clean the air filter once a month.
• Check if the air conditioner has just been turned on. If so, wait 3 minutes.
Cool air does not come out to protect the compressor of the outdoor unit.
• Check if the air conditioner is installed in a place with a direct exposure to
sunlight. Hang curtains on windows to boost cooling efficiency.
• Check if the cover or any obstacle is not near the outdoor unit.
• Check if the refrigerant pipe is too long.
• Check if the air conditioner is only available in Cool mode.
• Check if the remote control is only available for cooling model.
The fan speed does
not change.
• Check if you selected Auto or Dry mode.
The air conditioner automatically adjusts the fan speed to Auto in Auto/
Dry mode.
Timer function does
not set.
• Check if you press the Power button on the remote control after you have
set the time.
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