Samsung BD-UP5000 - Troubleshooting; Remote Control Issues; Disc Playback Problems; Audio and Menu Issues

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Before requesting service, please check the following.
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PROBLEM
SOLUTION
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No operations can be performed with • Check the batteries in the remote control. They may need replacing.
the remote control.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the BD/HD DVDI DVD.
7.1 channel sound is not being • 7.1 channel sound is reproduced only when the following conditions are
reproduced. met. :
1. The Duo HD player is connected with the proper Amplifier
2. The disc is recorded with 7.1 channel sound.
• Check whether the disc being played has the "7.1 chI' mark on the
outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
Disc Menu doesn't appear.
• Check if the disc has a Menu.
The (2) icon appears on screen. • The features or action cannot be completed at this time because:
1. The BD/HD DVDI DVD's software restricts it.
2. The BD/HD DVDI DVD's software doesn't support the feature (e.g.,
angles)
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of
range.
Play mode differs from the Setup Menu • Some of the functions selected in the Setup Menu may not work properly
selection.
if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed. • The Screen Ratio is fixed on your BD/HD DVDI DVD's.
No audio.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
The screen is blocked • Press the ~ button (in front panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
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