Troubleshooting_ 188
11.troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
• Redistributing toner
• Replacing the toner cartridge
• Cleaning paper dust stick and chargers of imaging units
• Replacing the imaging unit
• Replacing the waste toner container
• Clearing original document jams
• Tips for avoiding paper jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
If you cannot solve problems using this chapter, contact your
administrator or service center. You can see the contact information
from Machine Setup > Customer Support > Contact Info or
Service Center. This information is configured by the machine’s
administrator.
Redistributing toner
When the toner cartridge is near the end of its life:
• White streaks or light printing occurs.
• Toner low related message appears on the display.
• The status LED blinks red.
If this happens, you can temporarily improve print quality by redistributing
the remaining toner in the cartridge. In some cases, white streaks or light
printing will still occur even after you have redistributed the toner.
Click this link to open an animation about redistributing toner.
1. Open the front door.
Toner particles can be released inside the machine but it does not
mean the machine is damaged. Contact a service representative
when print quality problems occur.
2. Pull the corresponding toner cartridge out from the machine.
3. Thoroughly shake the cartridge five or six times to distribute the toner
evenly inside the cartridge.
If toner gets on your clothing, wipe it off with a dry cloth and wash
clothing in cold water. Hot water sets toner into fabric.
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