Samsung DW80M2020 Series

Questions and Answers

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jeremy27Dec 1, 2025
Why is my Samsung Dishwasher leaving food particles on dishes?
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  annahernandezDec 1, 2025
  If your Samsung Dishwasher isn't cleaning dishes properly, several factors could be at play. Ensure you've selected the appropriate cycle for the load size and soil level, as indicated in the manual. Verify that the water supply line is connected to a hot water source, ideally around 120 °F (49 °C). Check that the water pressure is between 20 and 120 psi (140 - 830 kPa). Use a high-quality, fresh detergent along with a rinse aid. Make sure you're using automatic dishwasher detergent, preferably a powder or gel type. Also, confirm that large items aren't blocking the detergent dispenser. Check and add rinse aid to the dispenser, using a liquid type. Finally, ensure the nozzles are clean and that the dishes are loaded properly, allowing the nozzles to rotate freely and the detergent dispense...
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Jennifer WareAug 23, 2025
Why Samsung Dishwasher does not dry dishes well?
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  Stephanie RiceAug 23, 2025
  If your Samsung Dishwasher isn't drying dishes effectively, start by checking the rinse aid dispenser and adding a liquid rinse aid if it's empty. Ensure the water supply line is connected to a hot water source and consider using rinse aid with the Sanitize option. Avoid overloading the dishwasher, as proper loading affects drying performance. Also, after the cycle finishes, empty the lower rack first, then the upper rack to prevent water from dripping onto the lower rack's dishes.
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Brian PalmerAug 25, 2025
Why is my Samsung DW80M2020 Dishwasher so noisy?
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  Mary HuntAug 26, 2025
  If your Samsung Dishwasher is too noisy, first understand that some noise is normal when the dispenser cover opens and the drain pump operates early in the cycle. Ensure the dishwasher is level. If there's a foreign material (like a screw or plastic piece) in the pump chamber, contact a qualified service technician to remove it. If you hear a chopping sound because a nozzle is hitting the dishes, rearrange the dishes.
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Gary SandersAug 27, 2025
Why is my Samsung DW80M2020 too noisy?
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  Jacqueline DavisAug 27, 2025
  If your Samsung Dishwasher is making excessive noise, consider these factors: the sound might be normal operation, generated when the dispenser cover opens and the drain pump operates early in the cycle. Ensure the dishwasher is level. If there's a foreign material (like a screw or plastic piece) in the pump chamber, contact a qualified service technician to remove it. A 'chopping' sound could indicate a nozzle is bumping against the dishes, in which case you should rearrange the dishes.
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Terry GonzalesAug 30, 2025
Why is my Samsung Dishwasher taking so long to wash?
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  Victoria FernandezAug 30, 2025
  If a Samsung Dishwasher cycle is taking too long, the issue might be the water supply. Check if the water supply line is connected to a hot water supply, because additional time is required to heat cold water.
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Kathleen CarrollNov 25, 2025
Why is my Samsung DW80M2020 not cleaning properly?
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  gallegoskellyNov 25, 2025
  If your Samsung Dishwasher isn't cleaning dishes effectively, several factors could be at play. You might have selected an inappropriate cycle for the load, so ensure you choose a cycle that matches the number and soil level of your dishes. Low water temperature could also be the culprit; connecting the dishwasher to a hot water supply is recommended, ideally around 120 °F (49 °C). Check for low water pressure, which should be between 20 and 120 psi (140 - 830 kPa). Hard water can also affect cleaning, so use a high-quality detergent with rinse aid. Confirm that you're using automatic dishwasher detergent, preferably a powder or gel type. Make sure that large items are not blocking the detergent dispenser. Check and add rinse aid to the dispenser, using a liquid type. A clogged nozzle can ...
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vwhiteSep 18, 2025
What to do if Samsung Dishwasher nozzle does not rotate smoothly?
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  donna68Sep 18, 2025
  If a nozzle in your Samsung Dishwasher doesn't rotate smoothly, it could be due to a nozzle hole clogged with food particles, in that case clean the nozzle hole. Alternatively, the nozzle might be blocked by a dish or pot, preventing rotation. After placing the dishes into the racks, rotate the nozzles by hand to check whether any of the dishes interfere with them.
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Kenneth LopezSep 23, 2025
What to do if my Samsung DW80M2020 has a bent upper rack after loading dishes?
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  Carla GarciaSep 23, 2025
  If your Samsung Dishwasher has a bent upper rack after loading dishes, it's likely because the dishes are not loaded properly. Make sure to load your dishes as recommended.
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Amy HolmesSep 9, 2025
What to do if Samsung Dishwasher leaves a yellow or brown film on the inside?
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  Eric JonesSep 9, 2025
  If your Samsung Dishwasher leaves a yellow or brown film on the inside, it's likely caused by coffee and tea soils. Remove the soils using a spot cleaner.
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Eric NguyenSep 6, 2025
What to do if my Samsung DW80M2020 leaves glasses with a dull film?
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  reyeskarenSep 6, 2025
  If your Samsung Dishwasher leaves glasses with a dull film, it could be due to soft water and excessive detergent use. Try underloading the dishwasher and using a rinse aid to minimize this. It can also happen if aluminum dishes were included in the wash load, in that case remove the marks on the dishes using a low sensitivity cleaner.

Summary

Setting Up Your Dishwasher

Unpacking Your Dishwasher

Instructions for carefully unpacking and checking the new dishwasher for any damage.

Checking Parts

Verify that all parts are received after unpacking. Contact customer service if parts are missing or damaged.

Control Panel Overview

Explanation of the dishwasher's control panel buttons and indicators for operation and status.

Starting and Using Options

How to start a cycle, select options like Hi-Temp, Sanitize, Heated Dry, and use Control Lock.

Cycle Selector Guide

Details on available wash cycles (Auto, Normal, Heavy, Express 60) and their intended use.

Installation Requirements

Essential electrical, grounding, water supply, and flooring requirements for proper dishwasher installation.

Using Your Dishwasher

Basic Guidelines

Step-by-step instructions for loading dishes, adding detergent, and starting a wash cycle.

Touch Controls

Information on operating the dishwasher using touch controls and the Control Lock feature.

Delay Start Function

How to use the Delay Start option to schedule wash cycles.

Dish Loading Guidance

Guidance on proper dish loading techniques to ensure optimal cleaning and prevent damage.

Prohibited Items for Washing

List of materials and items that should not be placed in the dishwasher to avoid damage or discoloration.

Adjusting Upper Rack Height

How to adjust the upper rack height to accommodate different dish sizes and improve loading flexibility.

Upper Rack Removal and Reinstallation

Instructions for safely removing and reinstalling the upper rack for cleaning or adjustment.

Lower Rack Loading Instructions

Recommended patterns for loading dinner dishes, bowls, plates, pots, and lids into the lower rack.

Upper Rack Loading Instructions

Guidelines for loading small plates, mugs, glasses, and plastic items into the upper rack.

Glass Support Usage

How to use the glass support for washing cups and wine glasses, including folding it when not in use.

Cutlery Rack Usage

Instructions for placing knives, spoons, and forks in the cutlery rack for optimal cleaning and placement.

Detergent Usage and Safety

How to correctly add detergent to the dispenser for optimal cleaning performance and safety precautions.

Detergent Dispenser Filling

Step-by-step guide on opening, filling, and closing the detergent dispenser cap.

Rinse Aid Usage and Benefits

How to fill the rinse aid reservoir to improve drying performance and prevent dishwasher malfunction.

Rinse Aid Reservoir Filling

Instructions on filling the rinse aid reservoir, including using the viewing port and avoiding overfilling.

Cleaning and Maintaining Your Dishwasher

Exterior Cleaning

Tips for cleaning the dishwasher's exterior surfaces, including stainless steel panels.

Interior Cleaning Methods

Methods for cleaning the dishwasher's interior, including running cycles with detergent or vinegar.

Filter Cleaning Procedure

Step-by-step instructions for removing, cleaning, and reassembling the dishwasher filters.

Spray Nozzle Cleaning

How to clean clogged lower and upper spray nozzles for optimal dish cleaning performance.

Middle and Upper Nozzle Cleaning

Detailed steps for removing, cleaning, and reinstalling the middle and upper spray nozzles.

Dishwasher Storage Instructions

Procedure for safely storing the dishwasher for extended periods, including draining and disconnecting.

Cycles

Dishwasher Cycle Chart

Detailed chart explaining different wash cycles, their steps, temperatures, water usage, and times.

Troubleshooting

Troubleshooting Common Issues

Guidance on diagnosing and resolving common dishwasher issues like not starting or food particles.

Troubleshooting Dish Cleaning and Drying

Solutions for problems like dull film on glasses, yellow/brown film, and dishes not drying well.

Troubleshooting Odor and Noise

Troubleshooting steps for bad odors, excessive noise, and leveling problems.

Troubleshooting Nozzle and Drainage

Resolving issues with nozzles not rotating and water not pumping out of the dishwasher.

Interpreting Information Codes

Understanding error codes displayed on the control panel for diagnosing dishwasher problems.

Appendix

Environmental Considerations

Advice on responsible disposal of the dishwasher and conserving resources.

Technical Product Specifications

Technical details and specifications of the Samsung DW80M2020US dishwasher model.

Warranty

Warranty Coverage and Exclusions

Information on the limited warranty, coverage, exclusions, and how to obtain service.

Obtaining Warranty Service

Contact information for obtaining warranty service in the USA and Canada.

Customer Support and Online Resources

Contact details and online resources for questions, comments, and helpful videos about the dishwasher.

Samsung DW80M2020 Series Specifications

General

Drying System	Condensation Drying
Control Type	Electronic
Place Settings	14
Number of Wash Cycles	5
Number of Options	3
Cutlery Tray	Yes
Water Filtration	Yes
Delay Start	Yes
Child Lock	Yes
Half Load	Yes
Type	Built-In
Capacity	14 place settings
Color	White
Programs	Auto, Normal, Heavy, Rinse