75
Chapter 09
Appendix
Responsibility for the pay service (Cost to
customers)
" When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defect
• If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product.
•
• If a product is reinstalled or devices are connected additionally after installing the
• If a product is reinstalled to move to a different spot or to move to a different house.
•
•
programme.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through
A product damage caused by customer’s fault
If a product damage is caused by;
•
•
• Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
•
•
Others
•
•
" If customer requests a service in case the product has no defect, service fee may be
To Next Page
Loading...
