For best results, make sure your image is not blurry. •
Face recognition is less secure than Pattern, PIN, Iris, or Fingerprint. •
Keep in mind your device can be unlocked by someone that looks similar to you (such as a twin). •
If you are having trouble unlocking your device, you can use Find My Mobile and other methods (
"https://www.samsung.com/us/support/troubleshooting/TSG01001570/" ) to remotely unlock it.
•
If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the
current face data by opening Settings, and then tappingBiometrics and security. Tap Face recognitionand
thenenter your credentials. You can now tap Remove face datato clear the facial recognition data so that
you can have a fresh start.
Set up and use the fingerprint sensor
Find the fingerprint scanner's location
Note: The A10e, A01, and A02 do not have fingerprint scanners.
Depending on which Galaxy phone or tablet you have, the fingerprint scanner may be in a different location.
Make sure you know the location before you start registering your prints.
Phones with an in-display fingerprint reader:
S22, S22+, and S22 Ultra (Ultrasonic sensor)•
S21 5G, S21+ 5G, and S21 Ultra 5G (Ultrasonic sensor)•
S20 5G, S20+ 5G, and S20 Ultra 5G (Ultrasonic sensor)•
S10, S10+, and S10 5G (Ultrasonic sensor)•
Note20 5G and Note20 Ultra 5G (Ultrasonic sensor)•
Note10, Note10+, and Note10+ 5G (Ultrasonic sensor)•
A50, A51, A53, A71, A42 5G, and A52 5G (Optical sensor)•
Phones with a fingerprint reader on the back:
A11, A20, and A21•
S8, S8+, S9, and S9+•
Note8 and Note9•
Tablets with an in-display fingerprint reader:
Tab S5e, S6, S7, and S8•
Other locations for the fingerprint scanner:
The Z Fold's and Z Fold2's scanners are located below the Side key. The Z Fold4 and Z Fold3's scanner is on
the Side key itself.
•
The Z Flip, Z Flip 5G, Z Flip3, and the Z Flip4's scanners are located on the Side key.•
S10e has the scanner on the Power key.•
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