Samsung Galaxy Note II - Contact Sprint for Assistance

Sprint Worldwide Wireless Service 187
Status Messages Message Description
Wrong PIN YouhaveenteredanincorrectSIMPINnumber.Youhaveonly
threeattemptstoenteryourPIN.Afterathirdunsuccessful
attempt,yourphonewillbelockedandyouwillhavetocall
SprintCustomerServicetohaveitunlocked.Sprintsetsthe
defaulttoPINoff;ifyouelecttoenablethePINthenyouwill
needtocontactSprintforthedefaultPINandPUK.
PIN Blocked. Call Your
Provider
AnincorrectSIMPINwasenteredthreeconsecutivetimes.
Youwillbeunabletosendorreceivecallsonyourphone.
ContactSprintCustomerServicetoobtainthePINUnblocked
Key(PUK)code.SprintsetsthedefaulttoPINoff;ifyouelect
toenablethePINthenyouwillneedtocontactSprintforthe
defaultPINandPUK.
Insert SIM YourSIMCardisnotbeingdetected.Pleasechecktoensure
thatyouhaveinsertedtheSIMCard.
Check SIM Card PleasecheckyourSIMcardtomakesureitisproperly
inserted.

Contact Sprint for Assistance
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravellingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.
n Iftheissueiswithdata,wereyouabletoplacevoicecalls?
n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?
Please call the numbers below if you need assistance: