Samsung GALAXY Note3 - Contact Sprint for Assistance with International Service

Sprint Worldwide Wireless Service 138
Status Messages Message Description
PIN Blocked. Call Your
Provider
AnincorrectSIMPINwasenteredthreeconsecutivetimes.You
willbeunabletosendorreceivecallsonyourphone.Contact
SprintCustomerServicetoobtainthePINUnblockedKey(PUK)
code.SprintsetsthedefaulttoPINoff;ifyouelecttoenablethe
PINthenyouwillneedtocontactSprintforthedefaultPINand
PUK.
Insert SIM YourSIMCardisnotbeingdetected.Pleasechecktoensurethat
youhaveinsertedtheSIMCard.
Check SIM Card PleasecheckyourSIMcardtomakesureitisproperlyinserted.
Contact Sprint for Assistance with International
Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravellingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.
n Iftheissueiswithdata,wereyouabletoplacevoicecalls?
n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?
Please call the numbers below if you need assistance:
WhileintheUnitedStates:Call1-888-226-7212.
WhiletravelingoutsidetheUnitedStates:
n
InGSMmode:touch andthendial1-817-698-4199.
n InCDMAmode:enterthecountrycodeandthendial1-817-698-4199.