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The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Problem: Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are un
able to turn the phone off, remove and replace the
Battery, and then turn the phone on again. Data that was being edited is erased after your phone is
powered on again.
Problem: Operation is unstable after a new application was installed.
Solution: The newly installed application may be
the cause. Uninstall the application. See Uninstall
an App.
Problem: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are
in an area where signal is weak or
out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone
in Airplane mode? To check whether
Airplane mode is enabled:
From home, tap Apps
> Settings > Airplane mode.
Sol
ution 4: Is mobile data
disabled? To check that mobile
data is enabled:
From home, tap Apps
> Settings > More networks > Mobile networks > Mobile
data.
Problem: Battery level goes down quickly.
Solution: Are you in an area where signal is weak, or have you been in an area with no coverage for
a long period? Calling where signal is weak or being out of service area uses a lot of Battery.
Problem: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone or SD card. To
check free space, see Storage Settings. Applications not supported by your phone cannot be
installed.
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