Samsung Generation 6 - Warranty Information; Registration and Procedure

Heat Pump Installation Guide
11
Warranty
Registration Procedure
A Samsung accredited installer to..
Warranty Procedure
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1
1
4
4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks
Claim paid
9 10
11 12 13
2
2
5
5
7 8
3
3
Provide Commissioning &
Maintenance documents
a/c engineer
veries fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occur within 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 or uk.corporate@samsung.com for Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.