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Samsung HW-Q910B - User Manual

Samsung HW-Q910B
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QUESTIONS
OR
CO
MME
NTS?
IN
THE
US
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics America, Inc.
85 Challenger
Road
Ridgefield
Park,
NJ
07660
© 2022 Samsung Elect ronics
Co
.,
L
td
.
All
ri
ghts
reserved.
SAFETY
INFORMATION
• The
following
also applies
to
the
Wireless
Subwoofer (PS-WB95B) and Wireless Surround Speaker
SET
(SWA-9100).
SAFETY
WARNINGS
TO
REDUCE
THE
RISK
OF
ELECTRIC
SHOCK,
DO
NOT
REMOVE
THE
COVER
(OR
BACK).
NO
USER-SERVICEABLE
PARTS
ARE
INSIDE.
REFER
SERVICING
TO
QUALIFIED
SERVICE
PERSONNEL.
Refer
to
the
table
below
for
an explanation
of
symbols
which may be on your Samsung product.
Lh
[Q]
,,-....,_,
Lh
This symbol indicates
that
high
voltage
is
present inside.
It
is dangerous
to
make any
kind
of
contact
with
any
internal
part
of
this
product.
This symbol indicates
that
this
product
has
included
important
literature
concerning
operation and maintenance.
Class
II
product:
This symbol indicates
that
a
safety connection
to
electrical
earth
(ground)
is
not
required.
If
this
symbol is
not
present on a
product
with
a
power
cord,
the
product
MUST
have
a reliable connection
to
protective
earth
(ground).
AC
voltage:
Rated
voltage
marked
with
this
symbol is
AC
voltage.
--
DC
voltage:
Rated voltage marked w i
th
this
---
symbol is
DC
voltage.
@!]
Caution. Consult Instructions
for
use:
This
symbol
instructs
the
user
to
consult
the
user
manual
forfurther
safety related information.
WARNING
•
To
reduce
the
risk
of
fire
or
electric shock,
do
not
expose
this
appliance
to
rain
or
moisture.
•
To
prevent injury,
this
apparatus
must
be
securely
attached
to
the
floor/wall
in accordance
with
the
installation instructions.
• This product contains chemicals known
to
the
State
of
California
to
cause cancer and
birth
defects
or
other
reproductive harm.
CAUTION
• Do
not
expose
this
apparatus
to
dripping
or
splashing.
Do
not
put
objects
filled
with
liquids, such
as
vases, on
the
apparatus.
•
To
turn
this apparatus
off
completely, you
must
pull
the
power plug
out
of
the
wall
socket. Consequently,
the
power plug
must
be easily and readily accessible
at
all
times.

Table of Contents

Other manuals for Samsung HW-Q910B

Preview: Full Manual
Full Manual84 pages
Question and Answer IconNeed help?

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Summary

Safety Information and Warnings

General Safety Warnings

Covers electric shock risks, user-serviceable parts, and general operational cautions.

Electrical Safety Symbols

Explains symbols for high voltage, important literature, and grounding connections.

Environmental and Health Warnings

Warnings about moisture, injury prevention, and California Proposition 65 chemical exposure.

FCC Compliance Information

FCC Declarations and Statements

Details supplier information, compliance statements, and cautions for FCC rules.

FCC Radiation and California Warnings

Connecting the Soundbar and Surround Speakers

Power and Unit Connections

Manual Subwoofer;Surround Speaker Connection

Wireless Receiver Setup (SWA-9100)

Troubleshooting and Licenses

Common Soundbar Issues

Troubleshooting for power, erratic operation, remote control, and sound output problems.

Connectivity and Bluetooth Issues

Addressing Bluetooth pairing, audio dropouts, and Wi-Fi connection problems.

TV Synchronization Issues

Limited Warranty Information

Warranty Terms and Conditions

Details on warranty period, coverage, eligibility, and transferability.

Warranty Exclusions and Limitations

Information on what is not covered and Samsung's liability limits.

Obtaining Warranty Service

Overview

  1. Setup and Installation
  2. Connecting the Soundbar
  3. Wireless Connections
  4. Q-Symphony Function
  5. Spacefit Sound
  6. Remote Control Functions
  7. Maintenance and Troubleshooting
  8. Important Notes About Service
  9. Wi-Fi and Bluetooth Port Deactivation

This document describes the Samsung HW-Q910B Soundbar, a home audio device designed to enhance your entertainment experience with immersive sound. It includes details on its various functions, how to set it up, connect it to other devices, and maintain it.

The Soundbar's primary function is to deliver high-quality audio, offering various sound modes such as Surround, Game, Standard, and Adaptive Sound to suit different content types. It supports advanced audio formats like Dolby Atmos and DTS:X, providing a three-dimensional sound experience. The device is designed for continuous use and can be integrated into a home theater system with additional components like a wireless subwoofer and wireless surround speakers.

Setup and Installation:

Before installation, ensure the AC power supply in your home complies with the product's power requirements. The Soundbar should be installed horizontally on a suitable base or furniture, allowing 3-4 inches of space for ventilation. Avoid placing it on amplifiers or other heat-generating equipment. For wall mounting, verify that the wall is strong enough to support the product's weight and use appropriate fixing screws or anchors. It is recommended to connect all cables to external devices before mounting the Soundbar. Always ensure the unit is turned off and unplugged to prevent electric shock during installation.

Connecting the Soundbar:

The Soundbar can be connected to your TV and other devices using various methods:

  • HDMI Cable: Connects to the HDMI output of an external device or to the HDMI TO TV (eARC/ARC) jack on your TV. This allows for simultaneous digital video and audio signal transmission. For optimal performance, a High Speed HDMI Cable with Ethernet is recommended.
  • Optical Cable (D.IN): Connects to the digital (optical) output of an external device. If the terminals have covers, remember to remove them before connecting.
  • Wireless Subwoofer and Surround Speakers: The Soundbar can be paired with a wireless subwoofer (PS-W895B) and a Wireless Surround Speaker SET (SWA-9100) for an enhanced surround sound experience. To connect these, first power off the Soundbar. Then, press and hold the ID SET button on the rear of the subwoofer and surround speakers for at least 5 seconds. Next, use the Soundbar's remote control to configure "ID SET" by pressing the Up button for 5 seconds. The LINK LED indicator on the Wireless Receiver Module will blink blue during pairing and turn solid blue once the connection is complete.

Wireless Connections:

  • Bluetooth: The Soundbar supports Bluetooth connectivity, allowing you to stream audio from mobile devices or Samsung TVs. There are two Bluetooth modes: "BT READY" for reconnecting previously paired devices and "BT PAIRING" for connecting new devices. To enter "BT PAIRING" mode, press the PAIR button on the remote or press and hold the (Mic On/Off) button on the Soundbar for more than 5 seconds. If a PIN code is requested, enter "0000".
  • Wi-Fi (Wireless Network): For Wi-Fi connectivity, the SmartThings app is required. Connect your mobile device to the same Wi-Fi network as your TV, then install and launch the SmartThings app. Follow the in-app instructions to connect the Soundbar to your Wi-Fi network.

Q-Symphony Function:

This feature allows the Soundbar to sync with a compatible Samsung TV to output sound through both devices simultaneously, creating an optimal surround effect. When connected, the TV's Sound Output menu will display "TV+Soundbar". This function works with HDMI, Optical, or Wi-Fi connections and is dependent on the TV's codec support. Ensure both the TV and Soundbar are connected to the same wireless router/frequency.

Spacefit Sound:

The Soundbar offers Spacefit sound, which optimizes sound quality by analyzing the listening space, providing a tailored audio experience.

Remote Control Functions:

The remote control provides comprehensive control over the Soundbar:

  • Power: Turns the Soundbar on or off.
  • (Source): Selects the input source (e.g., HDMI, D.IN, Bluetooth).
  • Bluetooth PAIR: Initiates Bluetooth pairing mode.
  • Up/Down/Left/Right: Navigates menus and adjusts settings.
  • (Play/Pause): Controls media playback.
  • (Mute): Mutes or unmutes the sound.
  • SOUND MODE: Selects desired audio modes (Surround, Game, Standard, Adaptive Sound).
  • (Info): Displays information about the active function or codec, and connected Bluetooth devices.
  • VOLUME: Adjusts the overall volume.
  • WOOFER (BASS) LEVEL: Adjusts the subwoofer's bass level.
  • CH LEVEL: Adjusts the volume of individual speakers (Center, Side, Wide, Front Top, Rear, Rear Top).
  • (Sound Control): Accesses audio functions like Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, and Surround speaker mode.
  • TONE CONTROL: Adjusts treble or bass sound.

Maintenance and Troubleshooting:

If the Soundbar does not function properly, refer to the troubleshooting section:

  • Soundbar does not turn on: Check if the power cord is correctly inserted into the outlet.
  • Soundbar works erratically: Remove and reinsert the power cord, then try initializing the product. If there's no signal, the Soundbar may automatically turn off after a period of inactivity.
  • Remote control does not work: Point the remote directly at the Soundbar and replace the batteries.
  • Sound is not output from the Soundbar: Adjust the volume, check the volume of any connected external devices, and ensure "Soundbar" is selected as the sound output on your TV. Reconnect the cable from the Soundbar.
  • Sound is not output from the subwoofer or rear speakers: Check if the blue LED on the rear of these components is lit. Reconnect them if the LED blinks blue or is red.
  • TV not connected via HDMI TO TV (eARC/ARC): Verify the HDMI cable is correctly connected to the ARC terminal. Directly connect the Soundbar if issues persist with external devices. Ensure HDMI-CEC is activated on your TV.
  • Soundbar will not connect via Bluetooth: For new devices, switch to "BT PAIRING" mode. Remove the Soundbar from the device's Bluetooth speaker list and reconnect.
  • Sound drops out when connected via Bluetooth: Avoid placing devices that cause radio interference (e.g., microwaves, wireless routers) too close to the Soundbar. Move the Bluetooth device closer to the Soundbar and ensure no part of your body is in contact with the Bluetooth transceiver or that the product is not installed on metal furniture.
  • Soundbar will not connect to Wi-Fi: Ensure the wireless router is turned on and reconnect it after rebooting. Move the router closer to the Soundbar if the wireless signal is weak.
  • Soundbar does not turn on automatically with the TV: If the Soundbar was turned off while watching TV, power synchronization with the TV is disabled. Turn off the TV first.

Important Notes About Service:

Figures and illustrations in this manual are for reference only. An administration fee may be charged if an engineer is called out and no defect is found, or if you bring the unit to a repair center and no defect is found. If you experience problems, it's recommended to read the manual, visit the Samsung Support page, or call Samsung Product Support before contacting a service center.

Wi-Fi and Bluetooth Port Deactivation:

To turn Wi-Fi On/Off, press the CH LEVEL button on the remote control for 30 seconds. To turn Bluetooth On/Off, press the TONE CONTROL button on the remote control for 30 seconds.

Samsung HW-Q910B Specifications

General IconGeneral
Game modeYes
Audio decodersDolby Atmos, Dolby Digital Plus, Dolby TrueHD
RMS rated power520 W
Audio output channels9.1.2 channels
Number of speakers15
Soundbar speaker RMS power- W
Product colorBlack
Virtual assistantAmazon Alexa
Audio formats supportedAAC, AIFF, ALAC, FLAC, LPCM, MP3, OGG, WAV, WMA
High Dynamic Range (HDR) technologyHigh Dynamic Range 10+ Adaptive (HDR10 Plus Adaptive)
Subwoofer locationSeparate
Subwoofer connectivityWireless
HDMI in1
Bluetooth codecSBC
Connectivity technologyWired & Wireless
Cables includedHDMI
Package depth277 mm
Package width1186 mm
Package height584 mm
Package weight22680 g
Weight and Dimensions IconWeight and Dimensions
Depth119 mm
Width1110 mm
Height61 mm
Soundbar weight5400 g
Subwoofer depth404 mm
Subwoofer width211 mm
Subwoofer weight9800 g
Rear speaker height147.3 mm
Rear speaker weight1180 g

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