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Samsung HW-Q990D User Manual

Samsung HW-Q990D
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Simple User Guide
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-17409A-00
NSPBI01556A-00
HW-Q990D
You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on
the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
QUESTIONS OR COMMENTS?
Samsung Service Center
Web Site Address
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics
America, Inc.
ߩߦA˵ɇʪ˝ʪθŵͱɇʒŵʒ˝ʪѣʪʒťɇθࡡ
NJ 07660
© 2024 Samsung Electronics Co., Ltd. All rights reserved.
SAFETY INFORMATION
The following also applies to the
Subwoofer (PS-WQ990D࣎ɇʒƊЇθθͱЇʒƊΧʪɇʪθ
SET (PS-RQ990D).
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
ΧθʪϑʪϩϑʒʪࢋÃϩϑʒɇ˝ʪθͱЇϑϩͱɇʪɇц
ʒͱ˙ʀͱϩɇʀϩиϩ˵ɇцϩʪθɇΧɇθϩͱ˙ϩ˵ϑ
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is AC voltage.
UAЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
ƟͱθʪʒЇʀʪϩ˵ʪθϑͱ˙ѣθʪͱθʪʪʀϩθʀϑ˵ͱʀࡡʒͱͱϩʪуΧͱϑʪ
this appliance to rain or moisture.
To prevent injury, this apparatus must be securely
ɇϩϩɇʀ˵ʪʒϩͱϩ˵ʪѤͱͱθࢥиɇɇʀʀͱθʒɇʀʪиϩ˵ϩ˵ʪ
installation instructions.
Ɵ˵ϑΧθͱʒЇʀϩʀͱϩɇϑʀ˵ʪʀɇϑͱиϩͱϩ˵ʪƊϩɇϩʪͱ˙
California to cause cancer and birth defects or other
reproductive harm.
CAUTION
Do not expose this apparatus to dripping or splashing.
UͱͱϩΧЇϩͱɵʪʀϩϑѣʪʒиϩ˵αЇʒϑࡡϑЇʀ˵ɇϑЭɇϑʪϑࡡͱ
the apparatus.
To turn this apparatus off completely, you must pull the
ΧͱиʪθΧЇ˝ͱЇϩͱ˙ϩ˵ʪиɇϑͱʀʪϩࢋAͱϑʪαЇʪϩцࡡϩ˵ʪ
power plug must be easily and readily accessible at all
times.
Simple User Guide
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-17409A-00
NSPBI01556A-00
HW-Q990D
You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on
the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
QUESTIONS OR COMMENTS?
Samsung Service Center
Web Site Address
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics
America, Inc.
ߩߦA˵ɇʪ˝ʪθŵͱɇʒŵʒ˝ʪѣʪʒťɇθࡡ
NJ 07660
© 2024 Samsung Electronics Co., Ltd. All rights reserved.
SAFETY INFORMATION
The following also applies to the
Subwoofer (PS-WQ990D࣎ɇʒƊЇθθͱЇʒƊΧʪɇʪθ
SET (PS-RQ990D).
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
ΧθʪϑʪϩϑʒʪࢋÃϩϑʒɇ˝ʪθͱЇϑϩͱɇʪɇц
ʒͱ˙ʀͱϩɇʀϩиϩ˵ɇцϩʪθɇΧɇθϩͱ˙ϩ˵ϑ
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is AC voltage.
UAЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
ƟͱθʪʒЇʀʪϩ˵ʪθϑͱ˙ѣθʪͱθʪʪʀϩθʀϑ˵ͱʀࡡʒͱͱϩʪуΧͱϑʪ
this appliance to rain or moisture.
To prevent injury, this apparatus must be securely
ɇϩϩɇʀ˵ʪʒϩͱϩ˵ʪѤͱͱθиɇɇʀʀͱθʒɇʀʪиϩ˵ϩ˵ʪ
installation instructions.
Ɵ˵ϑΧθͱʒЇʀϩʀͱϩɇϑʀ˵ʪʀɇϑͱиϩͱϩ˵ʪƊϩɇϩʪͱ˙
California to cause cancer and birth defects or other
reproductive harm.
CAUTION
Do not expose this apparatus to dripping or splashing.
UͱͱϩΧЇϩͱɵʪʀϩϑѣʪʒиϩ˵αЇʒϑࡡϑЇʀ˵ɇϑЭɇϑʪϑࡡͱ
the apparatus.
To turn this apparatus off completely, you must pull the
ΧͱиʪθΧЇ˝ͱЇϩͱ˙ϩ˵ʪиɇϑͱʀʪϩࢋAͱϑʪαЇʪϩцࡡϩ˵ʪ
power plug must be easily and readily accessible at all
times.
Simple User Guide
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-17409A-00
NSPBI01556A-00
HW-Q990D
You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on
the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
QUESTIONS OR COMMENTS?
Samsung Service Center
Web Site Address
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics
America, Inc.
ߩߦA˵ɇʪ˝ʪθŵͱɇʒŵʒ˝ʪѣʪʒťɇθࡡ
NJ 07660
© 2024 Samsung Electronics Co., Ltd. All rights reserved.
SAFETY INFORMATION
The following also applies to the
Subwoofer (PS-WQ990D࣎ɇʒƊЇθθͱЇʒƊΧʪɇʪθ
SET (PS-RQ990D).
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
ΧθʪϑʪϩϑʒʪࢋÃϩϑʒɇ˝ʪθͱЇϑϩͱɇʪɇц
ʒͱ˙ʀͱϩɇʀϩиϩ˵ɇцϩʪθɇΧɇθϩͱ˙ϩ˵ϑ
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is AC voltage.
UAЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
ƟͱθʪʒЇʀʪϩ˵ʪθϑͱ˙ѣθʪͱθʪʪʀϩθʀϑ˵ͱʀࡡʒͱͱϩʪуΧͱϑʪ
this appliance to rain or moisture.
To prevent injury, this apparatus must be securely
ɇϩϩɇʀ˵ʪʒϩͱϩ˵ʪѤͱͱθиɇɇʀʀͱθʒɇʀʪиϩ˵ϩ˵ʪ
installation instructions.
Ɵ˵ϑΧθͱʒЇʀϩʀͱϩɇϑʀ˵ʪʀɇϑͱиϩͱϩ˵ʪƊϩɇϩʪͱ˙
California to cause cancer and birth defects or other
reproductive harm.
CAUTION
Do not expose this apparatus to dripping or splashing.
UͱͱϩΧЇϩͱɵʪʀϩϑѣʪʒиϩ˵αЇʒϑࡡϑЇʀ˵ɇϑЭɇϑʪϑࡡͱ
the apparatus.
To turn this apparatus off completely, you must pull the
ΧͱиʪθΧЇ˝ͱЇϩͱ˙ϩ˵ʪиɇϑͱʀʪϩࢋAͱϑʪαЇʪϩцࡡϩ˵ʪ
power plug must be easily and readily accessible at all
times.
Simple User Guide
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-17409A-00
NSPBI01556A-00
HW-Q990D
You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on
the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
QUESTIONS OR COMMENTS?
Samsung Service Center
Web Site Address
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics
America, Inc.
ߩߦA˵ɇʪ˝ʪθŵͱɇʒŵʒ˝ʪѣʪʒťɇθࡡ
NJ 07660
© 2024 Samsung Electronics Co., Ltd. All rights reserved.
SAFETY INFORMATION
The following also applies to the
Subwoofer (PS-WQ990D࣎ɇʒƊЇθθͱЇʒƊΧʪɇʪθ
SET (PS-RQ990D).
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
ΧθʪϑʪϩϑʒʪࢋÃϩϑʒɇ˝ʪθͱЇϑϩͱɇʪɇц
ʒͱ˙ʀͱϩɇʀϩиϩ˵ɇцϩʪθɇΧɇθϩͱ˙ϩ˵ϑ
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is AC voltage.
UAЭͱϩɇ˝ʪࡠŵɇϩʪʒЭͱϩɇ˝ʪɇθʪʒиϩ˵ϩ˵ϑ
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
ƟͱθʪʒЇʀʪϩ˵ʪθϑͱ˙ѣθʪͱθʪʪʀϩθʀϑ˵ͱʀࡡʒͱͱϩʪуΧͱϑʪ
this appliance to rain or moisture.
To prevent injury, this apparatus must be securely
ɇϩϩɇʀ˵ʪʒϩͱϩ˵ʪѤͱͱθиɇɇʀʀͱθʒɇʀʪиϩ˵ϩ˵ʪ
installation instructions.
Ɵ˵ϑΧθͱʒЇʀϩʀͱϩɇϑʀ˵ʪʀɇϑͱиϩͱϩ˵ʪƊϩɇϩʪͱ˙
California to cause cancer and birth defects or other
reproductive harm.
CAUTION
Do not expose this apparatus to dripping or splashing.
UͱͱϩΧЇϩͱɵʪʀϩϑѣʪʒиϩ˵αЇʒϑࡡϑЇʀ˵ɇϑЭɇϑʪϑࡡͱ
the apparatus.
To turn this apparatus off completely, you must pull the
ΧͱиʪθΧЇ˝ͱЇϩͱ˙ϩ˵ʪиɇϑͱʀʪϩࢋAͱϑʪαЇʪϩцࡡϩ˵ʪ
power plug must be easily and readily accessible at all
times.
SAMSUNG
Simple User Guide









HW-Q990D






QUESTIONS OR COMMENTS?







 





SAFETY INFORMATION




SAFETY WARNINGS














































WARNING











CAUTION










Table of Contents

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Samsung HW-Q990D Specifications

General IconGeneral
Package depth277 mm
Package width1309 mm
Package height595 mm
Package weight28200 g
Product colorBlack
Wall mountableYes
Virtual assistantAmazon Alexa & Google Assistant
USB direct playbackNo
High Dynamic Range (HDR) technologyHigh Dynamic Range 10+ (HDR10 Plus)
HDMI in2
Bluetooth codecSBC
HDMI ports quantity3
Connectivity technologyWired & Wireless
Digital audio optical in1
Audio decodersDolby Atmos, Dolby Digital Plus, Dolby TrueHD
RMS rated power656 W
Audio output channels11.1.4 channels
Soundbar power consumption41 W
Power consumption (standby)0.5 W
Subwoofer power consumption32 W
Subwoofer locationSeparate
Subwoofer connectivityWireless
Number of speakers22
Soundbar speaker RMS power- W
Weight and Dimensions IconWeight and Dimensions
Depth138 mm
Width1232 mm
Height69.5 mm
Soundbar weight7700 g
Subwoofer depth410 mm
Subwoofer width220 mm
Subwoofer height413 mm
Subwoofer weight11700 g
Rear speaker depth140.4 mm
Rear speaker height201.3 mm
Rear speaker weight3400 g

Summary

Questions or Comments

Samsung Service Center Contact

Contact information for Samsung's service center, including phone number.

Samsung Support Website

Official website for Samsung customer support and manual downloads.

Samsung Service Address

Physical address of Samsung Electronics America, Inc. for service.

Safety Information

Safety Warnings

Important warnings to reduce the risk of electric shock, fire, or injury.

Safety Symbols Explanation

Explanation of various safety symbols used on the Samsung product.

FCC Compliance Information (USA)

FCC Supplier Declaration

Details of the FCC Supplier's Declaration of Conformity and contact information.

FCC Compliance Statement

Statement regarding the device's compliance with FCC Part 15 rules.

FCC Cautionary Notes

Precautions and warnings related to FCC regulations and interference.

Class B Digital Device Statement

Information on compliance with Class B digital device limits.

FCC Radiation Exposure Statement

Statement on FCC compliance with radiation exposure limits.

California Specific Information

California Perchlorate Warning

Warning regarding perchlorate material in lithium coin cells sold in California.

Electronic Waste Recycling

Instructions for disposing of unwanted electronics through recycling.

California Proposition 65 Warning

Warning regarding potential cancer and reproductive harm in California.

Important Safety Instructions

Detailed Safety Guidelines

Comprehensive instructions for safe operation, installation, and maintenance of the product.

Precautions for Use

Power Supply and Installation Precautions

Guidance on AC power requirements, product placement, and ventilation.

Thunderstorm Safety

Recommendation to disconnect the AC plug during thunderstorms to prevent damage.

Environmental Exposure Warnings

Warnings against exposing the unit to sunlight, heat, or magnetic fields.

Moisture and Temperature Precautions

Advice on protecting the product from moisture, heat, and temperature changes.

Battery Handling and Disposal

Information on handling and disposing of the product's battery safely.

Checking the Components

Product Overview

Soundbar Top Panel Overview

Description of buttons and display on the top panel of the soundbar.

Soundbar Bottom Panel Overview

Details of ports and connections on the bottom panel of the soundbar.

Connecting the Soundbar

Connecting Power and Units

Step-by-step guide to connecting power cords for the soundbar, subwoofer, and speakers.

Using a Wired Connection

Connecting via HDMI Cable

Instructions for connecting the soundbar to a TV or external device using HDMI.

Connecting via Optical Cable

Instructions for connecting the soundbar to a TV or external device using an optical cable.

Using the Q-Symphony Function

Using the SpaceFit Sound

Using a Wireless Connection

Connecting via Bluetooth

Guide to connecting the soundbar to mobile devices or TVs via Bluetooth.

Connecting via Wi-Fi

Instructions for connecting the soundbar to a wireless network using the SmartThings app.

Troubleshooting

Soundbar Not Turning On

Steps to resolve issues where the soundbar fails to power on.

Soundbar Works Erratically

Troubleshooting steps for intermittent or unusual soundbar behavior.

Remote Control Not Working

Solutions for when the remote control is unresponsive or not functioning.

Solid Red Indicator Light

Explanation of the solid red indicator light and how to resolve it.

No Sound Output from Soundbar

Steps to troubleshoot and resolve the absence of sound from the soundbar.

No Sound from Subwoofer/Surround Speakers

Troubleshooting guide for no audio output from surround speakers or subwoofer.

Bluetooth Connection Issues

Solutions for problems connecting the soundbar via Bluetooth.

Bluetooth Sound Dropout

Troubleshooting steps for intermittent sound loss during Bluetooth connection.

Wi-Fi Connection Issues

Solutions for problems connecting the soundbar to a Wi-Fi network.

TV Auto Power Sync Issues

Troubleshooting for the soundbar not automatically turning on with the TV.

No UHD Input Signal

Steps to resolve issues with no UHD signal being displayed on the TV.

Important Notes About Service

Service Administration Fees

Information on potential administration fees for service calls or repairs.

Troubleshooting Before Service

Recommendations for troubleshooting before contacting a service center.

Specifications and Guide

Product Specifications

Technical specifications including model, dimensions, power, and supported formats.

Subwoofer Specifications

Technical specifications for the subwoofer unit.

Surround Speaker Specifications

Technical specifications for the surround speaker units.

Wi-Fi Port Deactivation

Method to deactivate the Wi-Fi port using the remote control.

Bluetooth Port Deactivation

Method to deactivate the Bluetooth port using the remote control.

Limited Warranty Information

Warranty Period

Details on the warranty duration for parts and labor, including commercial use.

Warranty Service Procedures

Steps for obtaining warranty service, including proof of purchase requirements.

Repair and Replacement Policy

Samsung's policy on repairing or replacing defective products during the warranty period.

Warranty Exclusions

List of conditions and damages not covered by the limited warranty.

Limitation of Liability

Disclaimer regarding liability for revenue loss, profits, or consequential damages.

Consumer Rights by State

Explanation of consumer rights that may vary by state regarding warranty limitations.

Warranty Service Contact

Contact details for obtaining warranty service from Samsung.

Authorized Reseller Policy

Information on warranty validity for products purchased from authorized resellers.

Using the Soundbar Remote Control

Inserting Remote Control Batteries

Instructions for correctly inserting AAA batteries into the remote control.

Remote Control Functions

Overview and explanation of the functions of each button on the remote control.

Setting Sound Control Options

Guide to adjusting various sound control settings like EQ, AVA, and Sound Grouping.

Hidden Buttons and Functions

Adjusting Soundbar Volume with TV Remote

Recommended Speaker Layout

Surround Speaker Mode

Manually Connecting Speakers

LED Indicator Lights Guide

Connecting to a TV

Connecting via HDMI ARC/eARC

Instructions for connecting the TV to the soundbar using HDMI ARC for audio output.

Connecting via Optical Cable

Instructions for connecting the TV to the soundbar using an optical audio cable.

Connecting TV via Bluetooth

BT READY vs BT PAIRING

Bluetooth Connection Notes

Connecting TV via Wi-Fi

Using Group Play

Using the SmartThings Hub

Connecting via Apple AirPlay

Using the Tap Sound Feature

Setting the Tap Sound Function

Installing the Wall Mount

Wall Mount Installation Precautions

Important safety and preparation guidelines before installing the wall mount.

Wall Mount Components

List and identification of all components required for wall mounting.

Installing Surround Speakers on Wall

Surround Speaker Wall Mount Notes

Important considerations and safety notes for wall-mounting surround speakers.

Installing Soundbar in Front of TV

Software Update

Automatic Software Updates

Explanation of how software updates occur automatically when connected to the internet.

Manual Software Update via USB

Instructions for updating the soundbar firmware using a USB drive.

Security Update Information

Information on security updates to protect device and personal information.

Soundbar Initialization

AVA Function Not Available

No TV Sound After Mode Switch

Soundbar Not Appearing in AirPlay

No UHD Input Signal on TV

Group Play Not Enabled

Licence Information

Related product manuals