S
OLVING
P
ROBLEMS
5.18
Common Windows Problems
Note
: Refer to Microsoft Windows 95, 98, Me, NT 4.0, 2000 or XP User’s Guide that
came with your PC for further information on Windows error messages.
Common Macintosh Problems
Problem Possible Cause and Solution
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from
the
StartUp Group
, then restart Windows. Reinstall the
printer software.
“General Protection
Fault”, “Exception OE”,
“Spool32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows, and try
printing again.
“Error Writing to LPTx”
message appears.
• Ensure that the cables are connected correctly and the
printer is on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
Problem Possible Cause and Solution
There is described
"driver not installed"
at Product List
Window after you
click Add and Select
USB.
• Software is not installed correctly. Reinstall the software.
See
Software User’s Guide
.
• Make sure that you are using a high-quality cable.
Your product not
listed at Product List
Window after you
click Add and Select
USB.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Make sure that the correct printer driver has been selected
at Product List Window after you click Add and Select USB.
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