Samsung QN65Q60DAF - Remote Control and Peripherals; About the Samsung Smart Remote (QLED TV; The Frame; S8D; S9D;DU8;DU9 Series; DU75;DU77 model)

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Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease

of use.

About the Samsung Smart Remote (QLED TV / The Frame / S8*D/

S9*D/DU8/DU9 Series / DU75**/DU77** model)

Learn about the buttons on the Samsung Smart Remote.

- 21 -

Main Page

Table of Contents2
Connection Guide6
Connecting an Antenna7
Connecting to the Network8
Displaying Your Mobile Device Screen on the TV12
Connection Cables for External Devices14
Switching between External Devices Connected to the TV16
Connection Notes18
Remote Control and Peripherals21
About the Samsung Smart Remote21
About the Remote Control (DU6/DU7 Series)(Except for DU75**/DU77** Model)24
Connecting the Samsung Smart Remote to the TV27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup28
Learn How to Use Samsung Smart Remote28
Learn How to Use Game Controller28
Using Anynet+ (HDMI-CEC)29
Controlling the TV with a Keyboard, Mouse, or Gamepad30
Entering Text Using the On-Screen Virtual Keyboard35
Smart Features37
Using Smart Hub37
Using Ambient Mode42
Using Art Mode48
About the Daily+ Home Screen55
Using Samsung Gaming Hub56
Using the Home Function58
About the for You Home Screen59
About the Live Home Screen62
About the Apps Home Screen63
About the Menu Home Screen67
Using a Samsung Account71
Using Workspace73
Using the User Guide79
Using the Internet81
Using Smartthings82
Playing Pictures/Video/Music87
Using Multi View93
Using Chat Together95
Using Bixby97
Using Samsung Now102
Using the Game Bar104
Using Auracast109
TV Viewing and Recording110
Using the Guide110
Recording Programs112
Setting up Schedule Viewing115
Using Timeshift117
Getting to Know Recording and Timeshift Controls and Options117
Using the Channel List119
Using the Channel Edit Function120
Using a Personal Favorites List121
TV-Viewing Support Functions122
Picture and Sound125
Using Intelligent Mode125
Adjusting the Picture Quality128
Changing the Picture Size and Position132
Setting the Viewing Environment for External Devices133
Configuring a Sound Mode and Expert Settings137
Using the Sound Support Functions139
System and Support142
Using the Time Functions and the Timers142
Using the Power and Energy Saving Functions145
Using the Panel Care Functions147
Updating the Tv's Software148
Using the Parental Settings Function149
Using the Gesture Function149
Audio and Video Functions for the Visually or Hearing Impaired150
Using Voice Assistants on the TV156
Using Other Functions157
Precautions and Notes159
Before Using the Recording and Timeshift Functions159
Read before Using Apps161
Read before Using the Internet Function162
Read before Playing Photo, Video, or Music Files164
Read after Installing the TV178
Supported Resolutions for UHD Input Signals179
Resolutions for Input Signals Supported by 8K Models180
Supported Resolutions for Freesync (VRR)181
Read before Connecting a Computer (Supported Resolutions)183
Supported Resolutions for Video Signals186
Read before Using Bluetooth Devices188
Blocking Programs Based on Their TV Rating189
Licenses192
Troubleshooting193
Picture Issues193
The Screen Is Flashing or Has Become Dark193
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear193
The Picture Colors Are Black and White or Do Not Look the Way They Should Look194
The TV Automatically Turns off by Itself195
TV (the Frame TV) Cannot be Turned off195
Unable to Power on195
The TV Remains on or Does Not Turn on Automatically196
Unable to Find a Channel196
The TV Image Does Not Look as Good as It DID in the Store197
Displayed Video Looks Blurry197
The Picture Is Distorted198
There Is a Dotted Line on the Edge of the Screen198
The Picture Won't Display in Full Screen198
The Caption Function in the TV Menu Is Deactivated198
Captions Appear on the TV Screen199
The HDR of the Connected External Device Turns off199
Sound and Noise Issues200
How Can I Connect an Audio Device to the TV200
There Is no Sound or the Sound Is too Low at Maximum Volume200
The Picture Is Good but There Is no Sound200
HDMI (Earc/Arc) Is Connected, and There Is no Sound201
The Speakers Are Making an Odd Sound201
The Sound Is Interrupted201
Whenever a Function Is Used on the TV or the Channel Is202
The TV Audio Is Not Being Played through the Soundbar or A/V Receiver202
The Sound Is Not Heard Clearly202
The Volume of the External Device Cannot be Adjusted203
Channel and Broadcast Issues204
The TV Is Not Receiving All Channels204
The Captions Are Not Provided on a Digital Channel204
Broadcasting Is Deactivated204
External Device Connectivity Issues205
The "Mode Not Supported" Message Appears205
The Video Is OK but There Is no Audio205
No Screen Appears When Connecting the TV to an External Device206
Want to Connect to a Bluetooth Speaker206
The PC Screen Does Not Appear or It Flickers206
Network Issues207
Wireless Network Connection Failed. Unable to Connect to a207
Wired Network Connection Failed207
Connected to a Local Network, but Not to the Internet207
Anynet+ (HDMI-CEC) Issues208
What Is Anynet208
Anynet+ Does Not Work. the Connected Device Is Not Displayed208
The Message "Connecting to Anynet+ Device209
The Anynet+ Device Won't Play209
Remote Control Issues210
The Remote Control Does Not Work210
External Devices Cannot be Operated with the TV Remote Control210
Recording Issues211
The Timeshift or Recording Function Cannot be Used211
Cannot Record Videos Received from an External Device or211
Samsung TV Plus211
The "Format Device" Message Appears When the Timeshift212
The Recorded Files on the TV Are Not Played Back on a PC212
Apps213
Cannot Find the App I Want213
The App Does Not Work Properly. Its Image Quality Is Poor213
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV213
Media Files214
Some Files Are Interrupted During Playback214
Some Files Can't be Played214
Voice Assistant Issues215
The Microphone Is off215
The Voice Commands Do Not Work Well215
Bixby/Alexa Answers Although I DID Not Call It215
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer216
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if216
During Voice Recognition, the Heavy Load Message Appears216
Want to See Weather Information of the Desired Area216
Other Issues217
The TV Is Hot217
The TV Smells Like Plastic217
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off217
The TV Is Tilted to the Side217
The Stand Is Wobbly or Crooked217
The TV Is Making a Popping Noise218
The TV Is Making a Humming Noise218
The TV Narrates the Screen Events in Voice-Over218
Diagnosing TV Operational Issues219
Self Diagnosis219
Cannot Select Broadcast Signal in Self Diagnosis221
Reset Smart Hub221
Reset Picture221
Reset Sound221
Getting Support222
Getting Support through Remote Management222
Finding the Contact Information for Service222
Requesting Service222
Accessibility Guidance223
Learn Menu Screen223
Using the Remote Control223
Using the Accessibility Menu225
Using the TV with Voice Guide on231
Using the Guide233
Using Schedule Viewing236
Using the Channel List237
Recording238
Using Smart Hub241
Launching the User Guide243
Using Bixby244

Samsung QN65Q60DAF - Remote Control and Peripherals; About the Samsung Smart Remote (QLED TV; The Frame; S8*D; S9*D;DU8;DU9 Series; DU75**;DU77** model)

Table of Contents

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Samsung QN65Q60DAF - Remote Control and Peripherals; About the Samsung Smart Remote (QLED TV; The Frame; S8D; S9D;DU8;DU9 Series; DU75;DU77 model)