Samsung QN65Q7FDMF - Intermittent Wi-Fi Connection; Troubleshooting Video App Issues; Understanding Remote Support

The
TV
settings
are
Lost
after 5
minutes.
•
The
TV
is
in
the
Retail
Mode.
Change
the
Usage
Mode
in
the
System
Manager
Menu
to
Home
Mode
(0
> ®
Settings>
General>
System
Manager>
Usage
Mode>
Home
Mode).
Intermittent
Wi-Fi
•
Make
sure
the
TV
has
a network connection
(0
>®Settings>
General>
Network>
Network
Status)
.
•
Make
sure
the Wi-Fi password
is
entered correctly.
•
Check
the distance between the
TV
and
the Modem/Router.
The
distance should not
exceed
50ft
(15.2
m).
•
Reduce
interference
by
not
using
or turning
off
wireless
devices.
Also,
verify that there
are
no
obstacles
between the
TV
and
the Modem/Router.
(The
Wi-Fi
strength
can
be
decreased
by
appliances,
cordless
phones,
stone walls/fireplaces,
etc.)
Single
story
Multi
story
~
~
~
-~:
j
0
Wireless
router
8
Wireless
repeater
• Contact
your
ISP
and
ask
them to reset your network circuit to re-register the
Mac
addresses
of
your
new
Modem/Router
and
the
TV.
Video
App
problems
(Youtube
etc)
•
Change
the
DNS
to 8.8.
8.8
. Select
0 >®Settings>
General
>
Network>
Network
Status>
IP
Settings>
DNS
Setting
>
Enter
manually>
DNS
Server>
enter 8.8.8.8
>OK.
•
Reset
by
selecting
8
>®Settings>
Support>
Self
Diagnosis>
Reset
Smart
Hub.
What
is
Remote
Support?
Sam
s
ung
Remote
Support service offers
you
one
-on-one support with a
Samsung
Technician
who
can
remotely:
•
Diagnose
your
TV
•
Adjust the
TV
settings for
you
•
Perform a factory reset
on
your
TV
• Install recommended firmware updates
How
does
Remote
Support
work?
You
can
easily
have
a
Samsung
Tech
service your
TV
remotely:
1.
Call
the
Samsung
Contact
Center
and
ask
for remote support.
2.
Open
the
menu
on
your
TV
and
go
to the
Support
section.
3.
Se
le
ct
Remote
Management,
then
read
a
nd
agree
to the service agreements.
When
the
PIN
screen
app
ear
s,
provide the
PIN
number to the agent.
4.
The
agent will then
access
your
TV.
English
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