Samsung QN65Q900RBF User Manual

05 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, please visit "www.samsung.com"
and click Support or contact the call center listed on the back cover of this manual.
• For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (
> Settings > Support > Software Update > Update Now or Auto Update).
The TV won’t turn on.
• Make sure that the AC power cord is securely plugged in to the One Connect and the wall outlet.
• Make sure that the wall outlet is working and the power indicator at the bottom right of the TV is lit and glowing a
solid red.
• Try pressing the button at the bottom right of the TV to make sure that the problem is not with the remote
control. If the TV turns on, refer to “The remote control does not work.”
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot find a channel.
• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
• Confirm that the correct input source has been selected ( > Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall
connector, run Auto Program to search for channels (
> Settings > Broadcasting > Auto Program).
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Samsung QN65Q900RBF Specifications

General

HD type	8K Ultra HD
Screen shape	Flat
Response time	- ms
Display diagonal	64.5 \
Display brightness	- cd/m²
Display resolution	7680 x 4320 pixels
Display technology	QLED
Native aspect ratio	16:9
Motion interpolation technology	Motion Rate 240
3D	No
Headphone outputs	1
HDMI ports quantity	4
DVI-D ports quantity	0
Common interface (CI)	-
USB 2.0 ports quantity	3
Consumer Electronics Control (CEC)	Anynet+
Common interface Plus (CI+) version	1.4
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-C2, DVB-S2, DVB-T, DVB-T2
Audio system	4.2
Audio decoders	Dolby Digital, Dolby Digital Plus
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (max)	370 W
Power consumption (standby)	- W
Power consumption (typical)	220 W
Product color	Black
High Dynamic Range (HDR) technology	Quantum HDR
On Screen Display (OSD) languages	ENG, ESP, FRE
Cables included	AC
Remote control type	TM1950C
Package type	Box

Weight and Dimensions

Stand width	12.7 mm
Depth (with stand)	305 mm
Height (with stand)	889 mm
Weight (with stand)	31207 g
Depth (without stand)	25 mm
Width (without stand)	1448 mm
Height (without stand)	813 mm
Weight (without stand)	30209 g