Samsung QN75QN8 B Series

To Next Page

To Previous Page

Support

Device Care

To check sound output, select Menu Settings Support Device Care Self Diagnosis Sound Test.

Try Now

Update now

If the same problem continues, a software update or factory reset may be required. Try Now

If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.

- 225 -

Main Page

Table of Contents26
Connection Guide31
Connecting an Antenna32
Connecting to the Network33
Displaying Your Mobile Device Screen on the TV37
Connection Cables for External Devices39
Switching between External Devices Connected to the TV41
Connection Notes44
Remote Control and Peripherals47
About the Samsung Smart Remote47
About the Samsung Smart Remote (the Frame (32LS03B Model)/Bu8 Series)50
About the Samsung Smart Remote (the Sero)53
Connecting the Samsung Smart Remote to the TV56
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote57
Learn How to Use Samsung Smart Remote57
Using Anynet+ (HDMI-CEC)58
Controlling the TV with a Keyboard, Mouse, or Gamepad59
Entering Text Using the On-Screen Virtual Keyboard61
Smart Features63
Using Smart Hub63
Using Ambient Mode68
Using Art Mode74
About the Media Home Screen81
About the Menu Home Screen84
Using a Samsung Account88
Using PC on TV90
Using the Apps Service96
Using the E-Manual100
Using the Internet102
Using Smartthings103
Playing Pictures/Video/Music107
Using Multi View113
Using Bixby115
Using the Game Bar120
TV Viewing and Recording125
Using the Guide125
Recording Programs127
Setting up Schedule Viewing130
Using Timeshift131
Getting to Know Recording and Timeshift Controls and Options131
Using the Channel List133
Using the Channel Edit Function134
Using a Personal Favorites List135
TV-Viewing Support Functions136
Picture and Sound139
Using Intelligent Mode139
Adjusting the Picture Quality142
Changing the Picture Size and Position145
Setting the Viewing Environment for External Devices146
Configuring a Sound Mode and Expert Settings149
Using the Sound Support Functions151
System and Support153
Using the Time Functions and the Timers153
Using the Power and Energy Saving Functions156
Using the Panel Care Functions158
Updating the Tv's Software159
Using the Parental Settings Function160
Audio and Video Functions for the Visually or Hearing Impaired161
Using Voice Assistants on the TV166
Using Other Functions167
Precautions and Notes169
Before Using the Recording and Timeshift Functions169
Read before Using Apps171
Read before Using the Internet Function172
Read before Playing Photo, Video, or Music Files174
Read after Installing the TV186
Supported Resolutions for UHD Input Signals187
Resolutions for Input Signals Supported by 8K Models (QN7**B Series or Higher)188
Supported Resolutions for Freesync (VRR)189
Read before Connecting a Computer (Supported Resolutions)190
Supported Resolutions for Video Signals193
Read before Using Bluetooth Devices195
Blocking Programs Based on Their TV Rating196
Licenses199
Troubleshooting200
Picture Issues200
The Screen Is Flashing or Has Become Dark200
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear200
The Picture Colors Are Black and White or Do Not Look the Way They Should Look201
The TV Automatically Turns off by Itself202
TV (the Frame TV) Cannot be Turned off202
Unable to Power on202
The TV Remains on or Does Not Turn on Automatically203
Unable to Find a Channel203
The TV Image Does Not Look as Good as It DID in the Store204
Displayed Video Looks Blurry204
The Picture Is Distorted204
There Is a Dotted Line on the Edge of the Screen204
The Picture Won't Display in Full Screen205
The Caption Function in the TV Menu Is Deactivated205
Captions Appear on the TV Screen205
The HDR of the Connected External Device Turns off205
Sound and Noise Issues206
How Can I Connect an Audio Device to the TV206
There Is no Sound or the Sound Is too Low at Maximum Volume206
The Picture Is Good but There Is no Sound206
HDMI (Earc) Is Connected, and There Is no Sound206
The Speakers Are Making an Odd Sound207
The Sound Is Interrupted207
Whenever a Function Is Used on the TV or the Channel Is207
The TV Audio Is Not Being Played through the Sound Bar or A/V Receiver207
The Sound Is Not Heard Clearly208
The Volume of the External Device Cannot be Adjusted208
Channel and Broadcast Issues209
The TV Is Not Receiving All Channels209
The Captions Are Not Provided on a Digital Channel209
Broadcasting Is Deactivated209
External Device Connectivity Issues210
The "Mode Not Supported" Message Appears210
The Video Is OK but There Is no Audio210
No Screen Appears When Connecting the TV to an External Device211
Want to Connect to a Bluetooth Speaker211
The PC Screen Does Not Appear or It Flickers211
Network Issues212
Wireless Network Connection Failed. Unable to Connect to a212
Wired Network Connection Failed212
Connected to a Local Network, but Not to the Internet212
Anynet+ (HDMI-CEC) Issues213
What Is Anynet213
Anynet+ Does Not Work. the Connected Device Is Not Displayed213
The Message "Connecting to Anynet+ Device214
The Anynet+ Device Won't Play214
Remote Control Issues215
The Remote Control Does Not Work215
External Devices Cannot be Operated with the TV Remote Control215
Recording Issues216
The Timeshift or Recording Function Cannot be Used216
Cannot Record Videos Received from an External Device or216
Samsung TV Plus216
The "Format Device" Message Appears When the Timeshift217
The Recorded Files on the TV Are Not Played Back on a PC217
Apps218
The App Does Not Work Properly. Its Image Quality Is Poor218
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV218
Media Files219
Some Files Are Interrupted During Playback219
Some Files Can't be Played219
Voice Assistant Issues220
The Voice Commands Do Not Work Well220
Bixby/Alexa Answers Although I DID Not Call It220
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer220
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if221
During Voice Recognition, the Heavy Load Message Appears221
Want to See Weather Information of the Desired Area221
Other Issues222
The TV Is Hot222
The TV Smells Like Plastic222
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off222
The TV Is Tilted to the Side222
The Stand Is Wobbly or Crooked222
The TV Is Making a Popping Noise223
The TV Is Making a Humming Noise223
The TV Narrates the Screen Events in Voice-Over223
Diagnosing TV Operational Issues224
Self Diagnosis224
Cannot Select Signal Information in Self Diagnosis225
Reset Smart Hub225
Reset Picture225
Reset Sound225
Getting Support226
Getting Support through Remote Management226
Finding the Contact Information for Service226
Requesting Service226
Faq227
The TV Screen Does Not Display Properly227
The TV Does Not Turn on232
Network Access Is Not Available242
The Remote Control Does Not Work253
Updating the Software257
Accessibility Guidance263
Learn the Menu Screen263
Using the Remote Control263
Using the Accessibility Menu265
Using the TV with Voice Guide on271
Using the Guide273
Using Schedule Viewing276
Using the Channel List277
Recording278
Using Smart Hub281
Launching the E-Manual283
Using Bixby284

Samsung QN75QN8 B Series - Page 249

Table of Contents

Other manuals for Samsung QN75QN8 B Series

Related product manuals