Samsung TH310 Series - Finding the Information You Need for Service; Contacting Samsung Support; Requesting support; Requesting Service Support

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Finding the Information You Need for Service
MENU > Support > Contact Samsung
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Use this option to display the address of the Samsung website, the call center phone number, your
TV's model number, your TV's software version, the Smart Hub info, and other information you may
need to get service support from a Samsung call agent or the Samsung website.
Requesting support
MENU > Support > Request Support
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Usability depends on your specific model and local region.
When you are using the Smart TV during difficulties, you can request service support.
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It is only available when connected to the internet. After checking the network connection status, request
service support.
1.
Navigate to Support > Request Support. A pop-up window appears.
2.
Select Agree. A Request Support screen appears.
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It is only available when you agree to the Terms and Conditions.
3.
Write your Name and Phone Number.
4.
After selecting the category of the problem, select Send.
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You can select up to 3 categories.
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If an error occurred, retry the request after confirming your Name, Phone Number and Problem. If you
leave an entry blank, or write incorrect information, the support request may fail.