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Samsung UN NU710DF Series - Audio Issues

Samsung UN NU710DF Series
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4-3. Audio
Source (One Connect Mini) • £ Main Board £ Speakers
Source (One Connect Mini)
No TV Sound•
Menu 9 £ Audio £ Speaker Settings set to TV Speaker
Noisy / Distorted TV Audio•
Customer Menu 9 £ Support £ Sound Test
If Sound Test FAILS : (Missing / Noisy Audio)•
Speakers (compare resistance/quality) 9
Compare audio level out to speakers with multi meter.•
Replace defective Speakers or Main Board or Cable. 9
If Sound Test OK :•
Audio Source & External Cables 9
With external Audio Generator (device or App) 9
Other Inputs 9
One Connect Mini 9
Optical Digital Out Errors•
Red light from Optical Digital Out. 9
If missing replace One Connect Mini•
Main Board
No HDMI Audio •
Source / HDMI Cable & One Connect Mini Connectors 9
Swap with other HDMI Inputs / Sources.•
Perform • EDID Write in Factory Mode (Can restore missing HDMI Audio).
BulletinsandLatestrmwareonTV. 9
If not restored replace One Connect•
Check Audio Format PCM / Dolby based on external Receiver•
ARC Issues•
HDMI Cable is input to the ARC Designated HDMI port. 9
ARC (HDMI Control) is enabled on the external Receiver. 9
Bluetooth Audio "Sound Share" Connection Issues•
Sound Bar is in TV Mode. 9
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins. •
4-13
4. Troubleshooting

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