4-4. Network
<TV> <Router> <Internet>
TV to Router " Failure"
Check 9 Network Status
Check Network Status (TV Router Internet)
Wired & Wireless MAC Address 9 in Customer Support Menu.
No Wired MAC Address• : Replace Main Board.
No Wireless MAC Address• :
Module cabling & voltages from Main Board. 9
If operating voltages are OK but signal missing.•
Replace 9 WiFi Module (WiFi/Bluetooth Module).
Proper 9 security passcode
Check 9 Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
Try another source (Hot spot or Test Router)•
Check 9 related Bulletins.
Check 9 Factory Mode→SVC→Info→WiFi Error Count (replace module for high error counts).
Router to Network " Failure"
Check 9 Network Status
Check Network Status (TV Router Internet)
Instruct the customer the TV has proper connection to the router and is likely OK.•
Check 9 other devices using network are OK. If they test OK this does not mean the TV should be working.
Try another source (Hotspot) to test/show TV Network operation.•
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