troubleshooting and
information codes
PROBLEM SOLUTION
• Make sure your washing machine is plugged in.
• Makesurethedoorisrmlyclosed.
• Makesurethewatersourcetap(s)areturnedon.
• MakesuretopresstheStart/Pausebutton.
• Turn the water tap on fully.
• Make sure the water source hose is not frozen.
• Straighten the water intake hoses.
• Cleanthelteronthewaterintakehose.
• Makesureyourwashingmachineisrunningwithsufcientwater
pressure.
• Make sure the detergent is added to the center of the detergent
drawer.
• Makesureyourwashingmachineisonalevelsurface.Ifthesurface
isnotlevel,adjustthewashingmachinefeettoleveltheappliance.
• Make sure that the shipping bolts are removed.
• Make sure your washing machine is not touching any other object.
• Make sure the laundry load is balanced.
• Straighten the drain hose. Eliminate kinked hoses.
• Makesurethedebrislterisnotclogged.
• Thedoorwillnotopenuntil3minutesafterthemachinestopsorthe
power turns off.
Iftheproblempersists,contactyourlocalSamsungCustomerService.
WD8704RJ-02718A-07_EN.indd 33 2014/6/11 17:14:08